pmills Posted May 10, 2009 Report Share Posted May 10, 2009 I ran the manual upgrade procedure following notes http://wiki.pbxnsip.com/index.php/Installi...#Manual_Upgrade but we were unable to dial out and received an error stating we had no credit left. I had to switch back to the old version till I could figure out what is wrong. Does anyone have any ideas? Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 10, 2009 Report Share Posted May 10, 2009 I ran the manual upgrade procedure following notes http://wiki.pbxnsip.com/index.php/Installi...#Manual_Upgrade but we were unable to dial out and received an error stating we had no credit left. I had to switch back to the old version till I could figure out what is wrong. Does anyone have any ideas? Do you see the "Rates" tab in the trunk? If yes then you have a license key that checks the prepaid status of the account and then things will get a little bit tricky. Otherwise I assume that you just have a dial plan that conflicts with the country code of the domain. That was the major cleanup for version 3.3. If you put a country code, then the PBX puts the destiantion number in that coutries represetation and you should write the dial plan accordingly. For example, if you set the country code to 33, then the dial plan should use 00* for international calls; if you put a 1 as country code you should use 011* for international calls. Quote Link to comment Share on other sites More sharing options...
pmills Posted May 12, 2009 Author Report Share Posted May 12, 2009 I checked the Current Trunks on the Trunks tab and it shows : ItsGenie Manchester (26) 200 OK (Refresh interval 30 seconds) REGISTER NAVMS Project (24) 200 OK (Refresh interval 30 seconds) REGISTER Patton 4114 FXO (27) Voip.co.uk (11) 200 OK (Refresh interval 60 seconds) REGISTER Voipcheap (19) 200 Ok (Refresh interval 30 seconds) REGISTER Voipfone 200 (18) 200 OK (Refresh interval 30 seconds) REGISTER Voipfone 201 Implementation (15) 200 OK (Refresh interval 30 seconds) REGISTER Voipfone 202 old number warning (21) 200 OK (Refresh interval 30 seconds) REGISTER The Dial Plan shows : Pref Trunk Pattern Replacement 80 Voipcheap 907* 07* 90 Voipfone 200 90* 0* 90 Voip.co.uk 970* 0* Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted May 12, 2009 Report Share Posted May 12, 2009 I ran the manual upgrade procedure following notes http://wiki.pbxnsip.com/index.php/Installi...#Manual_Upgrade but we were unable to dial out and received an error stating we had no credit left. I had to switch back to the old version till I could figure out what is wrong. Does anyone have any ideas? Thanks I have that problem with local calls. The customer can call a long distance number no problem but a local call it dials the first 4 digits and of course errors out. Quote Link to comment Share on other sites More sharing options...
pmills Posted May 15, 2009 Author Report Share Posted May 15, 2009 seemed to be an issue with a trunk setting 'Rewrite global numbers' we had to specify to 'Use + symbol at beginning' Quote Link to comment Share on other sites More sharing options...
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