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Queue Monitor


RobertoAchab
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Hello,

I have to translate and describe the functionality of Pbxsip for our site, but I can't understand the "Permissions to monitor this account" field in ACD configuration, nor wiki explains it, because in ACD configuration that line doesn't exist (I think it was an olfer pbxnsip release...).

Can, please, someone explain me?

Which are the differences (if it's not totally a different thing) between this field and the "Queue Manager" field?

 

Thanks in advance

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I have to translate and describe the functionality of Pbxsip for our site, but I can't understand the "Permissions to monitor this account" field in ACD configuration, nor wiki explains it, because in ACD configuration that line doesn't exist (I think it was an olfer pbxnsip release...).

Can, please, someone explain me?

Which are the differences (if it's not totally a different thing) between this field and the "Queue Manager" field?

 

Well, it means which extension has the permission to see (for example, on the LED button) what calls this extension has. For example, does a regualer employee has the permission to see the calls of the boss? Probably not. So the boss would put something there like only the extension of the secretary "100" if that is the secretary's extension.

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  • 2 weeks later...
Well, it means which extension has the permission to see (for example, on the LED button) what calls this extension has. For example, does a regualer employee has the permission to see the calls of the boss? Probably not. So the boss would put something there like only the extension of the secretary "100" if that is the secretary's extension.

Thank you, I'm afraid I made a mistake, It is not the "supervisor monitoring" feature (I think it refers to ACD)?

What's supervisor monitoring?

Unfortunately a lot of terms being "logical" for english-speaking people are a little obscure for foreign people like me, expecially if in the pbx interface they are not called exactly the same...

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