RobertoAchab Posted May 18, 2009 Report Share Posted May 18, 2009 Hello, I have to translate and describe the functionality of Pbxsip for our site, but I can't understand the "Permissions to monitor this account" field in ACD configuration, nor wiki explains it, because in ACD configuration that line doesn't exist (I think it was an olfer pbxnsip release...). Can, please, someone explain me? Which are the differences (if it's not totally a different thing) between this field and the "Queue Manager" field? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 18, 2009 Report Share Posted May 18, 2009 I have to translate and describe the functionality of Pbxsip for our site, but I can't understand the "Permissions to monitor this account" field in ACD configuration, nor wiki explains it, because in ACD configuration that line doesn't exist (I think it was an olfer pbxnsip release...).Can, please, someone explain me? Which are the differences (if it's not totally a different thing) between this field and the "Queue Manager" field? Well, it means which extension has the permission to see (for example, on the LED button) what calls this extension has. For example, does a regualer employee has the permission to see the calls of the boss? Probably not. So the boss would put something there like only the extension of the secretary "100" if that is the secretary's extension. Quote Link to comment Share on other sites More sharing options...
RobertoAchab Posted June 2, 2009 Author Report Share Posted June 2, 2009 Well, it means which extension has the permission to see (for example, on the LED button) what calls this extension has. For example, does a regualer employee has the permission to see the calls of the boss? Probably not. So the boss would put something there like only the extension of the secretary "100" if that is the secretary's extension. Thank you, I'm afraid I made a mistake, It is not the "supervisor monitoring" feature (I think it refers to ACD)? What's supervisor monitoring? Unfortunately a lot of terms being "logical" for english-speaking people are a little obscure for foreign people like me, expecially if in the pbx interface they are not called exactly the same... Quote Link to comment Share on other sites More sharing options...
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