pbxuser911 Posted June 15, 2009 Report Share Posted June 15, 2009 I’m having 2 customers who are both having the similar issue a call comes in to a hunt group from the outside world someone in the office picks up the phone hello and thank you for calling abc company how may i help you the caller doesn’t hear the person who picked up the phone, its silent for a few seconds, after 5 seconds they caller will hear the person who picked up the phone, and only hear what the person who picked up the phone says after the 5 seconds (it’s not like there is a echo or delay) Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted June 15, 2009 Author Report Share Posted June 15, 2009 it seems the issue is only happening if the call comes in and rings once, then you answer the call, there is 1-way audio from the person calling into the pbx to the person who picked up the phone but if the person who picked up the phone talks, the person calling into the PBX (from a cell phone or any phone) doesnt hear anythign for about 5 seconds i got the logs from the logfile from 2 calls that had the problem Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 15, 2009 Report Share Posted June 15, 2009 it seems the issue is only happening if the call comes in and rings once, then you answer the call, there is 1-way audio from the person calling into the pbx to the person who picked up the phone but if the person who picked up the phone talks, the person calling into the PBX (from a cell phone or any phone) doesnt hear anythign for about 5 seconds i got the logs from the logfile from 2 calls that had the problem I don't believe it's the PBX. 5 seconds is pretty long. Especially if there are other calls going on that have media playout going on it should never take 5 seconds to get media started. Wireshark will show the problem. Then it will be easy to see who is delaying the media playback. Hopefully there was no device that tries to be "smart" and uses STUN in order to allocate an IP address. This can take a couple of seconds. In any case, make sure nobody is messing things up with STUN. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted June 16, 2009 Author Report Share Posted June 16, 2009 The customer uses a Linksys RV016 Router and never had an issue with this before (or never knew he had the problem) i dont think its anything to due with the customers site, i can be wrong ill need to run wireshark Quote Link to comment Share on other sites More sharing options...
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