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Call on hold, Attended transfer, forward on no answer


joeh
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We have a customer whose extension setup is to forward to an internal hunt group on 'no answer'. (PBXnSIP v2, latest stable with Snom 360s)

 

They have a strange issue where;

 

- External call comes in

- Call is put on hold

- Person dials other member of staff

- They dont answer

- Person presses "X" on the Snom to cancel internal call and retrieve previous call

- The caller is no longer on hold and is now being passed around the hunt group

 

Is this expected behaviour? I would expect the internal call to be transferred round while the other leg of the call (on hold) should remain?

 

As a workaround I've asked them to increase the no-answer timeout. Is it recommended to call-forward to a hunt group?

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