mattlandis Posted July 20, 2009 Report Share Posted July 20, 2009 What is best way to do this? It appears I can do this using an IVR? tx matt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 20, 2009 Report Share Posted July 20, 2009 What is the use case here? Quote Link to comment Share on other sites More sharing options...
mattlandis Posted July 20, 2009 Author Report Share Posted July 20, 2009 Hello, Accountants office, client so-and-so goes to CPA so-and-so's extension.... matt Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted July 21, 2009 Report Share Posted July 21, 2009 This will prove to be a management nightmare, as you'll still be forced to provide a AA or DID for each accountant as you'll never be able to predict where the source caller will place that call from and whoever said CID was dependable. Lots of busy work managing that.... Cheers. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted July 21, 2009 Author Report Share Posted July 21, 2009 Yes i understand it could be a pain. But how would you do it if you want the pain? ;-) matt Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted July 22, 2009 Report Share Posted July 22, 2009 But how would you do it if you want the pain? ;-) Giving this some thought, "Brain Hurting ", I doubt a reasonable and workable solution exists within the confines of the web interface. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 4, 2009 Report Share Posted August 4, 2009 Giving this some thought, "Brain Hurting ", I doubt a reasonable and workable solution exists within the confines of the web interface. We already have something in the address book (of course version 4), so that a caller that went through the agent group gets conected to the same agent next time he calls. Maybe that helps in this case. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.