MarkW S7 Posted September 12, 2009 Report Share Posted September 12, 2009 Ok here's what I would love if possible: Call comes into our AA. Caller presses whatever option that takes them to our support queue.The support queue has 5 accounts in it all ring simultaneously for the entire duration of the caller waiting in the queue. After a certain amount of time let us say 30 seconds, We would like it to include our on call techs' cell phones. So caller here's nice Agent group music with looping statement while all support handset ring and two cell phone are now able to answer. If no accounts or even the added cell's don't answer then the agent group fails out to a voice mail account. Any ideas? I've been trying many different combination's with ring durations, hunt groups, etc.. This call flow would be used in my office so if it can't be done than it's "ok". Quote Link to comment Share on other sites More sharing options...
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