jcate Posted February 12, 2010 Report Share Posted February 12, 2010 Quick question.. We receive incoming caller ID from Verizon in the format +1NPXNXXXXXX. There isn't an issue displaying this number format on the phone, however when an EU goes to call this number back, they receive a number not found warning. This occurs on both Polycom IP series phones and on numerous SIP softphones that we have. I've tried creating a dialplan to remove this + sign from numbers, but I can't seem to get anything to work. We have our customers on a 3.4 box and have a 4.0 testing box. I can't get the dialplan to work in either.. The testing box in 4.0 says no dial plan match found for anything I try. I've tried +* replace with + and +1xxxxxxxxxx replace with 1xxxxxxxxxx. Any ideas? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 14, 2010 Report Share Posted February 14, 2010 Usually when you are in the US, you can solve these kind of problems easily by choosing the country code "1", then the PBX will automatically put the number into the usual form and the user should see the 10-digit number on the display and is also able to call this number back. Quote Link to comment Share on other sites More sharing options...
jcate Posted February 15, 2010 Author Report Share Posted February 15, 2010 Thank you for the reply! When I tried adding a 1 into the country code, both inbound and outbound calls failed. I ended up solving the problem by changing the Rewrite global numbers in the trunk from "check domain country code" to "e.164 without leading +" I'm sure NANPA 11 digit would have worked as well, though? Quote Link to comment Share on other sites More sharing options...
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