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Second Auto Attendant no longer works.


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I have a customer that uses to AA. The first one if the general AA and the second is for their tech services dept. When you select option 5 in the first AA it send you to the Tech Services AA. This was working for over a year. Now when I select option 5 I get "Welcome to the Auto Attendant" and nothing else. My custom message is not played. I have verified that the audio file still exists on the PBX and I even deleted the entire AA and recreated it, with no luck. Any help is greatly appreciated.

 

Tom

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Which version are you using? What happens if you go directly to the option 5? do you get the same Greeting?

 

 

We are using version 3.4.0.3198 (Win32) on a windows box. When you select option 5 it says " Welcome to the auto attendant" and that is it. It is just not playing the right wave file although the xml is pointing at the correct one.

 

Tom

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We are using version 3.4.0.3198 (Win32) on a windows box. When you select option 5 it says " Welcome to the auto attendant" and that is it. It is just not playing the right wave file although the xml is pointing at the correct one.

 

Tom

 

Can someone help, please? I have a customer that is getting ever more upset.

 

Thanks in advance.

 

Tom

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Can someone help, please? I have a customer that is getting ever more upset.

 

Thanks in advance.

 

Tom

 

Couple of questions -

  1. If you dial the 2nd AA directly, does that work fine?
  2. Are there any overlapping accounts causing this issue?

 

Shall we take a look at the system (web login to the PBX is needed) to check the setup?

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