Macfarlan Machinery Posted February 9, 2007 Report Share Posted February 9, 2007 I created a Hunt Group and tested it. Then deleted it and could not add another Hunt Group. I received an error that said"no more licenses available". I found the same behaviour when creating Paging groups, Conferences, Agent groups. The only category that would let me delete someone and re-add another was extensions. All the groups tell me not enough licenses. When i view my licenses, I have plenty. This is an error in the application. I saw that when you delete a group it calls a web page dom_accounts.htm?delalias=xx with xx being some number. I refreshed those url's and was able to re add a conference group. Then i tried again and was back to the same behavior. It says i don't have licenses. What seems to be happening is that the deleting of groups doesn't fully delete and the system thinks they're still there and you run out of licenses. What do i need to do for the system to truly delete an account and therefore truly free up a user licenses when something is deleted? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 9, 2007 Report Share Posted February 9, 2007 Maybe there is a problem with your license. For example, if you created the attendant with the demo license, and then later got a "smaller" license, the PBX will probably allow the deleting (sic!), but not creating a new one. There is a little trick that shows you what the license actually contains. For example, you can use the following link: http://www.opinionatedgeek.com/dotnet/tools/Base64Decode, enter the license code there. Then you can see how many of each type this license contains. If the problem persists, please send the license back to sales and ask them to give you a new one. Quote Link to comment Share on other sites More sharing options...
Macfarlan Machinery Posted February 9, 2007 Author Report Share Posted February 9, 2007 type: Office10 accounts: 10 acds: 1 attendants: 1 barge: True callingcards: 1 cdr: True colines: 1 conferences: 1 domains: 1 hoots: 1 hunts: 1 ivrnodes: 1 lowrate: False mac: xxxblockingxxxxx name: xxxblockingxxxxx recording: False salt: 432345 secure: True soap: False srvflags: 1 trunks: 2 hash: xxxblockingxxxxx Here's what that page returned with a few fields blocked out by me. Our sales guy did have a demo license when he started the setup, then changed licenses. However, i should be able to have at least one hunt, conference, etc. I don't see any limit listed here for pager groups. So am i to understand that we need him to get us another license? I would think the one we have would let us create these groups. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 10, 2007 Report Share Posted February 10, 2007 accounts: 10 Well, that might be the problem. I guess this should be "extensions". Otherwise the total amount of all accounts will be 10, but you shoould be ablt to have more. I guess you will receive a new license key shortly... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 12, 2007 Report Share Posted February 12, 2007 Well, well, it turned out there is really a bug in the licensing part. When deleting a account (except Extension and CO-Line), the license count was not decreased. Workaround: Manually delete the corresponding file from the file system and restart the service. Well, that is not really an option. Therefore we made a new version 2.0.1.1624 what should fix this problem. Quote Link to comment Share on other sites More sharing options...
brandywinetech.com Posted February 16, 2007 Report Share Posted February 16, 2007 Version 2.0.1.1624 has been confirmed to fix this issue ..yori Quote Link to comment Share on other sites More sharing options...
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