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Outbound/inbound calls.


cchaulvet
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Hello,

 

I configurated the PBX with a French Trunk.

When I make local call, the Softphone work and can ring.

When I try to call external number like cell or home number, nothing happen.

The trunk is registred, and I make a dial plan with pattern "*" and replacement "*" so I configurate the trunk to my account but the only thing that I can hear is a bad ring (wrong number).

 

Someone got an idea please ? :)

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When I make local call, the Softphone work and can ring.

 

Thats a good sign. This means that the problem must be somewhere in the trunk/dialplan area.

 

When I try to call external number like cell or home number, nothing happen.

 

Do you hear "comfort noise" (light hissing sound in the phone)? That would mean that the PBX actually tries to call the destination, but did not get a ringback yet.

 

The trunk is registred, and I make a dial plan with pattern "*" and replacement "*" so I configurate the trunk to my account but the only thing that I can hear is a bad ring (wrong number).

 

Did you set up a new dial plan or did you use the default dial plan? In case you set up a new dial plan, make sure that this is either the default domain dial plan (domain settings) or the dial plan for the extension that you are using (extension setting).

 

If it all does not help, check the logging. You might want to increase the log level and even start logging the SIP packets to see how the PBX communicates with the SIP trunk.

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Thats a good sign. This means that the problem must be somewhere in the trunk/dialplan area.

 

 

 

Do you hear "comfort noise" (light hissing sound in the phone)? That would mean that the PBX actually tries to call the destination, but did not get a ringback yet.

 

 

 

Did you set up a new dial plan or did you use the default dial plan? In case you set up a new dial plan, make sure that this is either the default domain dial plan (domain settings) or the dial plan for the extension that you are using (extension setting).

 

If it all does not help, check the logging. You might want to increase the log level and even start logging the SIP packets to see how the PBX communicates with the SIP trunk.

 

Do you hear "comfort noise" (light hissing sound in the phone)?

I hear a 3 tones sound.

 

Did you set up a new dial plan or did you use the default dial plan?

 

Sure, I set up a new dial plan, I didn't use the default dial plan.

The new dial plan is currently registred.

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Start From To Duration Trunk

2010/11/01 3:40P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:40P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:46P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:46P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:46P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:47P olivier (40) 16783620699 Ippi FR

2010/11/01 3:48P olivier (40) 16783620699 olivier

2010/11/01 3:48P olivier (40) 6783620699 olivier

2010/11/01 3:49P olivier (40) 16783620699 olivier

2010/11/01 3:50P olivier (40) 01116783620699 olivier

2010/11/01 3:57P olivier (40) 16783620699 (678-362-0699) olivier

2010/11/01 3:57P olivier (40) 6783620699 (678-362-0699) olivier

2010/11/01 3:59P olivier (40) 6783620699 (678-362-0699) olivier

2010/11/01 3:59P olivier (40) 678-362-0699 olivier

2010/11/01 4:14P Chris (42) 017-762-4598 00:01 Ippi FR

 

The last call to 42 works because I called a Frech SIP number. But this VoIP account was logged with my phone on the local wireless.

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Start From To Duration Trunk

2010/11/01 3:40P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:40P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:46P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:46P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:46P olivier (40) 0016783620699 Ippi FR

2010/11/01 3:47P olivier (40) 16783620699 Ippi FR

2010/11/01 3:48P olivier (40) 16783620699 olivier

2010/11/01 3:48P olivier (40) 6783620699 olivier

2010/11/01 3:49P olivier (40) 16783620699 olivier

2010/11/01 3:50P olivier (40) 01116783620699 olivier

2010/11/01 3:57P olivier (40) 16783620699 (678-362-0699) olivier

2010/11/01 3:57P olivier (40) 6783620699 (678-362-0699) olivier

2010/11/01 3:59P olivier (40) 6783620699 (678-362-0699) olivier

2010/11/01 3:59P olivier (40) 678-362-0699 olivier

2010/11/01 4:14P Chris (42) 017-762-4598 00:01 Ippi FR

 

The last call to 42 works because I called a Frech SIP number. But this VoIP account was logged with my phone on the local wireless.

Oh, I was not looking for the "Call log page", I was looking for Admin->Status->Logfile page where you can see the log information about the call. Please refer https://pbxnsipsupport.com/index.php?_m=kno...;kbarticleid=58 for details on how to get the SIP log.

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