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Service Flag Email Notification


andrewgroup
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It would be a great feature to have a email notification whenever a Manual Service Flag is flipped. The notification should include the date/time and the extension that flipped the account. We had a client where only three phones are allowed to access the flag, and the business was closed for an afternoon, and nobody knew, and nobody claims to have flipped the flag..

 

Any Thoughts?

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It would be a great feature to have a email notification whenever a Manual Service Flag is flipped. The notification should include the date/time and the extension that flipped the account. We had a client where only three phones are allowed to access the flag, and the business was closed for an afternoon, and nobody knew, and nobody claims to have flipped the flag..

 

Good point, noted.

 

However, you should also be able to get this from the cdre (extension CDR).

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