YSJ3010 Posted January 10, 2011 Report Share Posted January 10, 2011 Agent Group Agent selection algorithm when its setup to "use preference from agent settings"the system looking on "Currently logged in agents" not on "All agents for this ACD (e.g., "41 42 43")" so whom ever longed in last will receive the calls the first Quote Link to comment Share on other sites More sharing options...
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