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Agent selection algorithm


YSJ3010
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Agent Group

Agent selection algorithm when its setup to "use preference from agent settings"the system looking on "Currently logged in agents" not on "All agents for this ACD (e.g., "41 42 43")" so whom ever longed in last will receive the calls the first

 

That was an defect and we have fixed it. It will be available in the next version (hopefully by the end of the week)

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