YSJ3010 Posted January 10, 2011 Report Share Posted January 10, 2011 Allow multiple ACD calls on agent - even if busy is on now when I'm on the phone and their are 3 callers in the cue only the next caller will ring on my phone the other calls are will not show up on the phone ( i only get the next caller when i am on the phone) Quote Link to comment Share on other sites More sharing options...
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