YSJ3010 Posted January 10, 2011 Report Share Posted January 10, 2011 Allow multiple ACD calls on agent - even if busy is on now when I'm on the phone and their are 3 callers in the cue only the next caller will ring on my phone the other calls are will not show up on the phone ( i only get the next caller when i am on the phone) Quote Link to comment Share on other sites More sharing options...
pbx support Posted January 11, 2011 Report Share Posted January 11, 2011 Allow multiple ACD calls on agent - even if busy is on now when I'm on the phone and their are 3 callers in the cue only the next caller will ring on my phone the other calls are will not show up on the phone ( i only get the next caller when i am on the phone) It should generally send every call to the agents that are available. Remember, if there are more that 1 agents logged in then the PBX will send the calls to other agents. But if you are the only agent, then the PBX will send the call to your phone. Make sure that you have a way to know about that on the phone (on snom phones, there will be a display on the screen and the line buttons light up). Quote Link to comment Share on other sites More sharing options...
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