p800aul Posted January 17, 2011 Report Share Posted January 17, 2011 Hi I've managed to get the x-lite to register to the snom one pbx at a remote office, the X-Lite can make trunk calls and extensions at the remote office can call the X-Lite. Making a call to an extension at the remote office is where I’m stuck, upon dialling the extension, X-Lite says the call is connected without ringing. If I then hang up on the X-Lite, when i check the PBX call logs it says the call is still connected and requires me to disconnect it at the PBX. I am clearly missing something, any clues? Regards Paul Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 17, 2011 Report Share Posted January 17, 2011 Make sure you don't use STUN on X-lite, which is a permanent (and unneccessary) source for trouble. Also, we are coming out with a updated version of the PBX this week, if you can backup and update your PBX and see if that fixes any issues: Win32 – http://pbxnsip.com/download/pbxctrl-2011-4.2.0.3974.exe Win64 – http://pbxnsip.com/download/pbxctrl-2011-4.2.0.3974_64bit.exe Debian - http://pbxnsip.com/download/pbxctrl-debian4.0-2011-4.2.0.3974 Centos32 - http://pbxnsip.com/download/pbxctrl-centos5-2011-4.2.0.3974 Centos64 - http://pbxnsip.com/download/pbxctrl-centos5-2011-4.2.0.3974_64bit SuSe - http://pbxnsip.com/download/pbxctrl-suse10-2011-4.2.0.3974 Sheeva – http://pbxnsip.com/download/pbxctrl-sheeva-2011-4.2.0.3974 You can also try the snom m9 soft phone, which should work without trouble (http://forum.pbxnsip.com/index.php?/topic/4140-snom-m9-soft-phone/). Quote Link to comment Share on other sites More sharing options...
p800aul Posted January 17, 2011 Author Report Share Posted January 17, 2011 Make sure you don't use STUN on X-lite, which is a permanent (and unneccessary) source for trouble. Also, we are coming out with a updated version of the PBX this week, if you can backup and update your PBX and see if that fixes any issues: Win32 – http://pbxnsip.com/download/pbxctrl-2011-4.2.0.3974.exe Win64 – http://pbxnsip.com/download/pbxctrl-2011-4.2.0.3974_64bit.exe Debian - http://pbxnsip.com/download/pbxctrl-debian4.0-2011-4.2.0.3974 Centos32 - http://pbxnsip.com/download/pbxctrl-centos5-2011-4.2.0.3974 Centos64 - http://pbxnsip.com/download/pbxctrl-centos5-2011-4.2.0.3974_64bit SuSe - http://pbxnsip.com/download/pbxctrl-suse10-2011-4.2.0.3974 Sheeva – http://pbxnsip.com/download/pbxctrl-sheeva-2011-4.2.0.3974 You can also try the snom m9 soft phone, which should work without trouble (http://forum.pbxnsip.com/index.php?/topic/4140-snom-m9-soft-phone/). Thanks I'm not (as far as I can see)using a stun. I will try the update later to see if that resolves the issue. I've just tried the M9 soft again taking off the X-Lite and it reaffirmed my first experience of it (hence trying X-Lite). Once I had given the 1st identity a setup in the web interface, the web interface froze so did the M9. In addition, at rest (no calls) the process m9Soft2.exe takes 50% of the CPU. X-Lite takes either 0% or 1%. This seems to screw everything else including the browser. Go figure Unless you think I'm doing something wrong with the M9? Regards Paul Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 17, 2011 Report Share Posted January 17, 2011 Paul, I wonder if you have something wrong with the workstation in question? i had tested the soft snom m9 and didn't notice those items. (could be i missed it) But considering your having issues with both xlite/m9 soft i would suggest perhaps trying a cleaner pc if that is any question in your mind. Quote Link to comment Share on other sites More sharing options...
p800aul Posted January 17, 2011 Author Report Share Posted January 17, 2011 Paul, I wonder if you have something wrong with the workstation in question? i had tested the soft snom m9 and didn't notice those items. (could be i missed it) But considering your having issues with both xlite/m9 soft i would suggest perhaps trying a cleaner pc if that is any question in your mind. The two issues are different, aren’t they? I did try the M9 soft on a clean note book and had the same issues, that is the M9 software not very responsive and resource hungry. I don’t have the note book with me today so cannot try it again from this remote office. You will also notice I said that the M9 is taking 50% of the CPU at rest (idle) the X-Lite is 0% - 1% I would suggest that this is therefore nothing to do with the pc I’m working on. In addition it allows me to open the browser once to insert the initial details but once I select save that’s when it freezes. So I can’t even change the settings. As I am new to this stuff if someone has their settings for a M9 (or X-Lite) to a snom one remote pbx I will be delighted to try those inserting my servers ip address. If you are using another soft phone (I assume you may be as you’ve only tested the M9) tell me which one and I’ll try that. thanks for your help so far regards Paul Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 17, 2011 Report Share Posted January 17, 2011 Forget about the m9 soft phone so far. Maybe the latest PBX software will solve your problem already. If not, I would try to run the X-lite in the same LAN segment as the PBX. If it still does not work, there must be something wrong in the dialplan area. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 17, 2011 Report Share Posted January 17, 2011 Also, for the 3974 release, is there a link to the release notes? tx Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 17, 2011 Report Share Posted January 17, 2011 Also, for the 3974 release, is there a link to the release notes? Not yet, there will be another one coming out (Q/A found another problem). Quote Link to comment Share on other sites More sharing options...
p800aul Posted January 18, 2011 Author Report Share Posted January 18, 2011 Make sure you don't use STUN on X-lite, which is a permanent (and unneccessary) source for trouble. Also, we are coming out with a updated version of the PBX this week, if you can backup and update your PBX and see if that fixes any issues: Win32 – http://pbxnsip.com/download/pbxctrl-2011-4.2.0.3974.exe Win64 – http://pbxnsip.com/download/pbxctrl-2011-4.2.0.3974_64bit.exe Debian - http://pbxnsip.com/download/pbxctrl-debian4.0-2011-4.2.0.3974 Centos32 - http://pbxnsip.com/download/pbxctrl-centos5-2011-4.2.0.3974 Centos64 - http://pbxnsip.com/download/pbxctrl-centos5-2011-4.2.0.3974_64bit SuSe - http://pbxnsip.com/download/pbxctrl-suse10-2011-4.2.0.3974 Sheeva – http://pbxnsip.com/download/pbxctrl-sheeva-2011-4.2.0.3974 You can also try the snom m9 soft phone, which should work without trouble (http://forum.pbxnsip.com/index.php?/topic/4140-snom-m9-soft-phone/). OK I updated the PBX and it still doen't work. Lets try and start at the begining Which ports do I need to be open at the remote office router for this to work, I check these to start with and move on if needed? Thanks for your input so far Regards Paul Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 18, 2011 Report Share Posted January 18, 2011 Well, NAT is probably the biggest problem with VoIP. Until IPv6 is ready, we need to deal with more or less dirty workarounds. Check out http://kiwi.pbxnsip.com/index.php/Office_with_private_and_public_IP_addresses for a typical scenario. If you want to register phones from the Internet, you do need to have a routable IP address ("public" IP address); all the workarounds with port forwarding etc are extremly difficult and instable so consider putting one interface of the PBX host on a public IP. Quote Link to comment Share on other sites More sharing options...
p800aul Posted January 18, 2011 Author Report Share Posted January 18, 2011 Well, NAT is probably the biggest problem with VoIP. Until IPv6 is ready, we need to deal with more or less dirty workarounds. Check out http://kiwi.pbxnsip.com/index.php/Office_with_private_and_public_IP_addresses for a typical scenario. If you want to register phones from the Internet, you do need to have a routable IP address ("public" IP address); all the workarounds with port forwarding etc are extremly difficult and instable so consider putting one interface of the PBX host on a public IP. I'll give it a shot I assume unless i do this i will have issues even if i use a snom 300 type phone remotely? Thanks Paul Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 18, 2011 Report Share Posted January 18, 2011 Yes. If you want to talk to the PBX, you need a routable address and the PBX must be able to advertize this address to the phones. Sounds trivial, but it's the core of the problem. Quote Link to comment Share on other sites More sharing options...
p800aul Posted January 18, 2011 Author Report Share Posted January 18, 2011 Yes. If you want to talk to the PBX, you need a routable address and the PBX must be able to advertize this address to the phones. Sounds trivial, but it's the core of the problem. Just so I'm clear the DMZ (public address) is at the PBX end only. The remote office extension (Xlite - Snom 300) can be behind a firewall with nats? Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 18, 2011 Report Share Posted January 18, 2011 yes, the remote phone can be behind NAT. (in some odd circumstances the remote firewall can be tricky. but you should be able to take a phone /laptop into a wifi hotspot at a cafe and it should work. does for me) Quote Link to comment Share on other sites More sharing options...
p800aul Posted January 18, 2011 Author Report Share Posted January 18, 2011 yes, the remote phone can be behind NAT. (in some odd circumstances the remote firewall can be tricky. but you should be able to take a phone /laptop into a wifi hotspot at a cafe and it should work. does for me) Thank the Lord And thanks for your help Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 18, 2011 Report Share Posted January 18, 2011 Okay, we are getting everyone thanked here, which is great. But don't forget pbxnsip admin! ;-) chuckle...have a great day! Quote Link to comment Share on other sites More sharing options...
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