polycom2080 Posted January 28, 2011 Report Share Posted January 28, 2011 any way to use #R on a auto a that if all ext are unregister it should reroute all call to external # in version 3 it use to work and now on 4.2 i have test it and it didnt work Quote Link to comment Share on other sites More sharing options...
katerina Posted January 28, 2011 Report Share Posted January 28, 2011 Which version do you have exactly? (Status -> General -> Version) Maybe you could check the "Dial plan for outbound calls", make sure the right dialplan is set. Quote Link to comment Share on other sites More sharing options...
pbx support Posted January 28, 2011 Report Share Posted January 28, 2011 Are you sure it was AA not on the ACD? On ACD, it should still work (in fact, you should have specific parameter lines on the ACD page to make it easier) Quote Link to comment Share on other sites More sharing options...
polycom2080 Posted January 30, 2011 Author Report Share Posted January 30, 2011 using version 4.2.0.3973 and in version 3 was able to add in the Service Flag Account: #R and Night Service Number: 978746xxx and if all phones was unregister it was call fwd to that # Quote Link to comment Share on other sites More sharing options...
polycom2080 Posted January 30, 2011 Author Report Share Posted January 30, 2011 under Agent Group i have test by added an external # by When all agents are unregistered, send calls to: and if i send the it to external # it wont work, only if i send to anotther AA or AG Quote Link to comment Share on other sites More sharing options...
katerina Posted January 31, 2011 Report Share Posted January 31, 2011 I tried with the same version (2011-4.2.0.3973), and it worked (with Agent Group). Can you please post the log file here (with maximum loglevels)? In my log I see the following line: [8] 2011/01/28 17:21:00: ACD: All agents are unregistered. Send calls to 12345677899999 Quote Link to comment Share on other sites More sharing options...
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