mattlandis Posted February 11, 2011 Report Share Posted February 11, 2011 Sometimes I see a call to an autoattendend that is too long and it would be nice to listen_in to what is happening to see if users are getting confused or what, or if we need to make the menu clearer. (I want to hear them mutter, what button am i supposed to press anyway? for example) Is this possible some way? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2011 Report Share Posted February 11, 2011 Right now thats not possible, you can only listen to calls from extensions. What you can do though is to record all phone calls to the AA, either write it to the file system or have the system call you. Interesting idea though. AA may be one thing, but listening to people talking to my/other mailboxes and to ACD sound a lot more interesting. Permission concept is the key here! Quote Link to comment Share on other sites More sharing options...
mattlandis Posted February 11, 2011 Author Report Share Posted February 11, 2011 yes, vm, acd, aa would be nice. Once thing about these forum chats--I appreciate them, but I never know what is passing comment like "wahoo!that would be cool" and "that is going on the roadmap". Is there a feature roadmap for snom ONE? (even nda, so we know where we are headed. not looking for blog content here) Once again, thanks for engaging. Matt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2011 Report Share Posted February 11, 2011 Well there is a roadmap and there is a idea map... For the latter it is good to chat about what could be done Quote Link to comment Share on other sites More sharing options...
mattlandis Posted February 12, 2011 Author Report Share Posted February 12, 2011 yes, good to chat. Quote Link to comment Share on other sites More sharing options...
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