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andrewgroup

Recording Re-Directed Calls

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Thanks pbx support. The cases we run into are people calling an IVR and pressing 1 to transfer to an external DID (answering service for example). they want that call recorded to monitor the answering service.

 

Also when a call dual rings a cell phone. that external call needs to record as well.

 

I can see the possible legal aspects, but that should be left to the end user. a simple "your call maybe recorded" greeting normally overrides that legal aspect.

 

PS, I also am in a little hot water over this as I was charging someone for full time recording and well... yea its an IVR system and all their calls go external.

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Not to sound crass, but it took this long to learn of this.

 

I think even the message was very "implicit" in couple of previous posts that we record calls that are associated with extensions. But this time we wanted to spell it out.

Any case, we will make this as a priority and have it ready soon.

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