hosted Posted May 14, 2011 Report Share Posted May 14, 2011 Thanks pbx support. The cases we run into are people calling an IVR and pressing 1 to transfer to an external DID (answering service for example). they want that call recorded to monitor the answering service. Also when a call dual rings a cell phone. that external call needs to record as well. I can see the possible legal aspects, but that should be left to the end user. a simple "your call maybe recorded" greeting normally overrides that legal aspect. PS, I also am in a little hot water over this as I was charging someone for full time recording and well... yea its an IVR system and all their calls go external. Quote Link to comment Share on other sites More sharing options...
pbx support Posted May 14, 2011 Report Share Posted May 14, 2011 Not to sound crass, but it took this long to learn of this. I think even the message was very "implicit" in couple of previous posts that we record calls that are associated with extensions. But this time we wanted to spell it out. Any case, we will make this as a priority and have it ready soon. Quote Link to comment Share on other sites More sharing options...
hosted Posted May 15, 2011 Report Share Posted May 15, 2011 appreciate it. if you get a build to test let me know. Quote Link to comment Share on other sites More sharing options...
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