rwhiteside Posted November 5, 2007 Report Share Posted November 5, 2007 We are using the PBXnSIP appliance and Aastra 55i and 57i phones. We were able to transfer to voicemail with out an issue but then that function stopped working. When you transfer someone to voicemail (8+extension), all they hear is dead air and it never goes to voicemail. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 5, 2007 Report Share Posted November 5, 2007 A couple of questions: Did you perform an upgrade? If yes, what was the previous and what is the new version? Are you performing an attended transfer or a blind transfer (or call deflection)? Quote Link to comment Share on other sites More sharing options...
rwhiteside Posted November 6, 2007 Author Report Share Posted November 6, 2007 A couple of questions: Did you perform an upgrade? If yes, what was the previous and what is the new version? Are you performing an attended transfer or a blind transfer (or call deflection)? The upgrade is to the latest firmware that support asked us to move to last week. The transfer is a attended transfer: A call comes into the main number, put on hold, then transfered to voicemail by pressing 8+the extension. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 6, 2007 Report Share Posted November 6, 2007 The transfer is a attended transfer: A call comes into the main number, put on hold, then transfered to voicemail by pressing 8+the extension. Okay, for attended transfer we can reprocude the problem. Will be fixed in 2.1.1. Interestingly, an attended transfer into conference also did not work (which really makes sense as the user can enter the PIN code for the transferred party). Workaround: blind transfer works. After the call is connected, press the Xfer button, then 8+ext, then Xfer again. Quote Link to comment Share on other sites More sharing options...
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