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direct to voicemail


rwhiteside
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A couple of questions: Did you perform an upgrade? If yes, what was the previous and what is the new version?

 

Are you performing an attended transfer or a blind transfer (or call deflection)?

 

The upgrade is to the latest firmware that support asked us to move to last week.

 

The transfer is a attended transfer: A call comes into the main number, put on hold, then transfered to voicemail by pressing 8+the extension.

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The transfer is a attended transfer: A call comes into the main number, put on hold, then transfered to voicemail by pressing 8+the extension.

 

Okay, for attended transfer we can reprocude the problem. Will be fixed in 2.1.1. Interestingly, an attended transfer into conference also did not work (which really makes sense as the user can enter the PIN code for the transferred party).

 

Workaround: blind transfer works. After the call is connected, press the Xfer button, then 8+ext, then Xfer again.

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