polycom2080 Posted April 24, 2011 Report Share Posted April 24, 2011 under agent group there is a setting that This page will let you configure if you want an email to be sent to the connected agent. and when i set up for yes i do get an email but with no info in the email subject you picked up the call from From: : To: : CMC: : Name: : please advice how i can get the full call detail and what agent group the call came from Quote Link to comment Share on other sites More sharing options...
pbx support Posted April 24, 2011 Report Share Posted April 24, 2011 Looks like the template is messaged up. Try pasting below for the template <?xml version="1.0" encoding="UTF-8" ?> <!DOCTYPE html PUBLIC "-//W3C//DTD Xhtml 1.0 Transitional//EN" "http://www.w3.org/tr/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"><head> <title>You picked up the call from </title> <style type="text/css"> .cText { FONT-SIZE: 12px; FONT-FAMILY: Verdana; border-bottom: 10pt } .header2Text { FONT-WEIGHT: bold; FONT-SIZE: 18px; COLOR: #168099; FONT-FAMILY: Verdana } </style> </head> <body bgcolor="#f0f0f0" leftmargin="0" topmargin="0" marginheight="0" marginwidth="0"> <table class="cText"> <tbody> <tr> <td>From:</td> <td>{ssi htmvar from}:</td> </tr> <tr> <td>To:</td> <td>{ssi htmvar to}:</td> </tr> <tr> <td>CMC:</td> <td>{ssi htmvar cmc}:</td> </tr> <tr> <td>Name:</td> <td>{ssi htmvar name}:</td> </tr> </tbody> </table> </body> </html> Quote Link to comment Share on other sites More sharing options...
polycom2080 Posted April 27, 2011 Author Report Share Posted April 27, 2011 Thanks this worked well, any way to included on the email the DID the client called and as well the hold time ? Quote Link to comment Share on other sites More sharing options...
pbx support Posted April 27, 2011 Report Share Posted April 27, 2011 Currently, the "To" should show the ACD account number. If you make the DID as the main number, then the email should contain that as the "To". Ex: If the ACD 73 is defined(Account number(s): field) as 8001117300 73, instead of 73 8001117300, then you should see the DID in the email. Hold time is not available now. Quote Link to comment Share on other sites More sharing options...
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