vichy Posted May 4, 2011 Report Share Posted May 4, 2011 Hello, I am still running 3.4.0.3201. I noticed a strange behavior today and I am not sure if its a bug or if there is something I am missing. I have an multiple extensions set up as DID's, and are redirecting back out to PSTN using the "fwd all calls" section. If a call comes in to one of my extensions and redirects back out but this call is not answered, I have noticed that the Redirected{$r}, Account{$R} and Answered{$C} fields do not always get populated in my CDR's (format - file:disk). ...and actualy in the call log screen of the web interface, the redirect and durations are missing sporadically as well. I have made several test calls and this appears to only work properly about 1 out of every 4-5 calls. The length of the ring duration doesn't seem to matter either. The result is obviously a bunch of cdrs showing no answer and some showing no answer, redirected to xxx-xxx-xxxx. Makes things very confusing Is there some scenario/setting that I am not thinking of that is causing this behavior or is it just a bug? Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 4, 2011 Report Share Posted May 4, 2011 In version 3 we tried to make everyone happy with one type of CDR... That obviously failed. That is why in version 4 we split the CDR up into three categories: The trunk CDR (which is essentially what plain people would understand as CDR as this is about billing for minutes on trunks), the extension CDR (what people would see a as a log of the phones missed, placed and taken calls) and the account CDR (which is essentially important to see what happened to a call in the ACD). Obviously I would recommend to planto migrate to version 4 to take advantage of this clear structure. Though the concept in version 3 is different, it should be consistent. Maybe you should (also) write them to a CSV file on the file system to rule out that you are missing CDR because of instable TCP connections or something like that. Quote Link to comment Share on other sites More sharing options...
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