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Inserting silence


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Hi All,


Has anybody been able to identify a method to insert silence during a call recording - this is particularly useful for when a call is recorded in an environment where sensitive information such as credit card details are spoken by a customer. During this period, the voice recording needs to be suppressed.


I would anticipate that this can be initiated by pressing a key to stop/start recording although ultimately this should be initiated by the application that is utilised to enter the sensitive information from the customer.


Any thoughts?





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