vichy Posted August 4, 2011 Report Share Posted August 4, 2011 Hello, I'm wondering if there is a way that I can configure the pbx to playback a prerecorded message to my agents (extensions) upon recieving an inbound call that only my agents can hear? For eg... lets say I have a mixed cue of agents that answer calls coming in from several different DID's. each DID represents a different type of call (DID 1 - sales, DID 2 - support, DID 3 - billing). Is there a way I could inject a message to be played back to my agents letting them know "sales call" or "support call" once they answer the incoming call? Once again the determining factor of whats played back is based on the DID that is called. I hope I am explaining this correctly. My actual use for this is not "support" and "billing" its just the easiest thing I could come up with. Thank you, Quote Link to comment Share on other sites More sharing options...
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