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ACD log files / Status log files different time


Silvio
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I noticed that the time of calls in ACD log files and Status log files

is sometimes up to ~ 20 minutes different. First I thought the

Status log files tracks the time of incoming call and the ACD log files

shows the end time of the call. But it also happens with short calls (1 minute speaking time).

 

In some cases (to track down problems) this behaviour is problematic.

 

Here one example:

 

Tab Status -> Call History

Start From To

2011/08/19 16:03 079XXXXXXX 50(58)

 

Agent Group Stats -> Call History

Time From To Waiting Time Ring Time Talk Time

08/19 16:11 079XXXXXXX sip:50@XXX.XXX.XXX.XXX 00:08 00:10 03:50

 

Any idea?

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can you please let us know of version number? If you are not using .4025, please try it on that.

 

Sure:

 

We use Snom One Win64 Version 4.2.1.4025 and Snom 370 phones.

 

Please also see my revised first post with an actual example.

 

After further tests it looks like it calculates something wrong.

 

The Agent Group Stats shows as Time => real start time + 2x Talk Time = Agent Group Stats Time

(maybe it adds also 2x waiting / ringing time, not sure about that)

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  • 3 weeks later...

From the example you posted -

Tab Status -> Call History

Start From To

2011/08/19 16:03 079XXXXXXX 50(58)

 

Agent Group Stats -> Call History

Time From To Waiting Time Ring Time Talk Time

08/19 16:11 079XXXXXXX sip:50@XXX.XXX.XXX.XXX 00:08 00:10 03:50

 

The call history shows the call was started at 16:03 (which is 16:11 - 00:08 as shown in the Agent call history). I only see talk time on the agent call history as 03:50. Did you forget to mention the duration from Status -> Call History?

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