Silvio Posted August 19, 2011 Report Share Posted August 19, 2011 I noticed that the time of calls in ACD log files and Status log files is sometimes up to ~ 20 minutes different. First I thought the Status log files tracks the time of incoming call and the ACD log files shows the end time of the call. But it also happens with short calls (1 minute speaking time). In some cases (to track down problems) this behaviour is problematic. Here one example: Tab Status -> Call History Start From To 2011/08/19 16:03 079XXXXXXX 50(58) Agent Group Stats -> Call History Time From To Waiting Time Ring Time Talk Time 08/19 16:11 079XXXXXXX sip:50@XXX.XXX.XXX.XXX 00:08 00:10 03:50 Any idea? Quote Link to comment Share on other sites More sharing options...
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