registration error

[laurent]

Hello all,

 

I have a snomone plus blue with 12 snom 821 phone.

 

the setup was correctly working since 2 month and we disconect 2 phones to move them and now they can't register to the snomone.

 

if we change the config like phone name, they correctly take the new configuration but they can still not register.

 

in the phone log we have:

 

[2] 3/10/2011 17:52:44: SIP: request destination invalid tls:130.x.x.x:5061

4f70263c4542-sri8k165hkae

[5] 3/10/2011 17:52:44: SIP: final transport error: 1000002 -> tls:130.x.x.x:5061

[2] 3/10/2011 17:52:44: Transport Error: Pending packet 1000002: generating fake

[2] 3/10/2011 17:52:44: Registrar 839@pbx.company.com timed out

[5] 3/10/2011 17:53:21: send lldp advertisment

[2] 3/10/2011 17:54:16: SIP: request destination invalid tls:130.x.x.x:5061

4f70263c4542-sri8k165hkae

[5] 3/10/2011 17:54:16: SIP: final transport error: 1000004 ->

 

we see that the time of the snomone was not correct (hardware time was ok but system time was too late ) so we change it to hardware time but the problem is still the same.

 

other phone are actualy ok but I think if we reboot them we will have same problem with them.

 

 

any idea ?

 

regards

[pbx support]

Based on the phone log, it can't reach 130.x.x.x:5061. Did you check the access list on the PBX to see if the phones are being blacklisted?

[laurent]

Hi,

 

no user blacklisted and I have an autorisation for the full range 130.x.x.x .

[pbx support]

Then make sure that the REGISTER message is reaching the PBX. or Try to use UDP instead of TLS to see if any of the network elements have issues with TLS.

[Vodia PBX]

If UDP or TCP should work, check if you are checking the certificates. maybe because of the time, the phone now believes that the certificate is invalid because of the time for which it has been signed (if the phone is in the year 1970 it might complain that the certificate is not valid before 2010).