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Voicemail doesn't change to "old" once listened to


DLS
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Hi, just installed Snom ONE, set up extensions, trunks etc. and have everything working but can't work this one out... Using Snom ONE version 2011-4.3.0.5021 (Win64)

 

When I receive voicemails, the voicemail light on my Snom 820 lights up. I press it and go into my mailbox, and listen to the messages without deleting any. The voicemail light stays on when I put the phone down, and the messages stay showing on the phone as new rather than changing to old.

 

If I delete one of the messages, the new/old count changes correctly, and the voicemail light goes out.

 

What am I doing wrong?

 

Thanks,

Andrew

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