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Voicemail doesn't change to "old" once listened to


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Hi, just installed Snom ONE, set up extensions, trunks etc. and have everything working but can't work this one out... Using Snom ONE version 2011- (Win64)


When I receive voicemails, the voicemail light on my Snom 820 lights up. I press it and go into my mailbox, and listen to the messages without deleting any. The voicemail light stays on when I put the phone down, and the messages stay showing on the phone as new rather than changing to old.


If I delete one of the messages, the new/old count changes correctly, and the voicemail light goes out.


What am I doing wrong?




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