"When this cell phone calls the PBX" - setting no longer available?

[jim@itstod.se]

We upgraded an install to latest version and now the users are complaining that they can't call office from their cell phones anymore. I looked for the "When this cell phone calls the PBX" - setting but can't find it?

 

Has this been changed? Is it not possible to let the users call the pbx from their cell phones without offering the personal virtual assistant anymore?

 

Thanks,

 

Jim

[pbx support]

We have merged the "Confirmation" and "When this cell phone calls the PBX" into "Offer special menu when call is answered on cell phone:". If you set that to "yes", then they will hear the options (note that you have to update the auido_en folder with the new prompts). Even we reduced the options when the cell phone call the PBX to "press 1 to dial a number". Here they can dial any number (including the voicemail, extension or external number)

[jim@itstod.se]

Ok, so does this mean that the only way that the user will be able to call office without being redirected to his virtual assistant is to delete the cell phone number from the account?

We already have the setting "Offer special menu when call is answered on cell phone" set to No but the users claim they get a message in English (we use Swedish prompts) when they call office.

[jim@itstod.se]

Ok, so does this mean that the only way that the user will be able to call office without being redirected to his virtual assistant is to delete the cell phone number from the account?

We already have the setting "Offer special menu when call is answered on cell phone" set to No but the users claim they get a message in English (we use Swedish prompts) when they call office.

 

Does someone have an answer regarding this?

[pbx support]

The special menu will be played back only when they call their own DID or the AA. If the call any other DID, then they should not hear this assistant.

[jim@itstod.se]

OK, now I get it. They call in to the office on the main number that goes to an AA, that's why they are being redirected to the virtual assistant.

 

Problem solved, thanks!

[stoneracer]

As far as I understand I'm getting into trouble with this merged option. We've a special extension for emergency calls in the out of office hours which cell phone number is filled by the persons cell phone who is on duty. Since the call should not be connected directly we prefer the "press 1" option. With this new "dual" option the activation of "press 1" also activates the personal assistant for this extension. As the same cell phone number is also used in the extension of the same person I'm not sure which PVA is invoked when the cell phone calls the auto attendant. Since the dial through function of the PVA is protected by the personal pin code a user will get into trouble is the PVA of the emergency extension will answer the call.

 

Any hints how to solve this problem?

[pbx support]

We had a setting on the web interface to explicitly control whether that user prefers the PVA. For some reasons, we removed it. But luckily, we removed it only from the web interface, not on the server side. Here is what you can do to get that setting back to the web interface.

 

• Login to the PBX as the admin
  
• Navigate to Web Page Control
  
• Select "usr_core_redirection.htm"
  
• Add the following HTML at the bottom of that page
  

  <tr>
  <td class="cText">{lng cell_vpa}:</td>
  <td>
  <select id="no_vpa" name="no_vpa" class="cCombo">
   <option value="false" selected="{ssi sel no_vpa false}">{lng vpa}</option>
   <option value="true" selected="{ssi sel no_vpa true}">{lng no_vpa}</option>
  </select>
  </td>
  </tr> 

  
  

• Hit Save
  

 

Now you can control if the PVA is offered to that user or not.

[stoneracer]

We had a setting on the web interface to explicitly control whether that user prefers the PVA. For some reasons, we removed it. But luckily, we removed it only from the web interface, not on the server side. Here is what you can do to get that setting back to the web interface.

 

Now you can control if the PVA is offered to that user or not.

 

many thanks, this solved my problem. Will this option reintegrated in future versions or do I have to expect to lose this again?

[pbx support]

Will this option reintegrated in future versions or do I have to expect to lose this again?

Since you have modified the html file, it will stay there until you delete the file.

 

As far as including it in the future versions, may be we should have a Poll.

[stoneracer]

Since you have modified the html file, it will stay there until you delete the file.

 

well my question was more if the feature will likely be removed from the code in future versions. Since it has been removed from the web interface I'm afraid that it might get completely removed.

[pbx support]

Oh, no it will not be removed from the server side.