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cphtdk

By cphtdk
in Agent Group Setup

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cphtdk Newbie

cphtdk

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Posted

Hi,

 

We have the employee and customer databases loaded into the address book.

DID Calls direct to extensions shows the name ok, but calls what pass through the ACD first does not show the name, only the number...?

 

Brgds

Thomas

 

Version: 2011-4.3.0.5021 (Win32)

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