Realogic Posted May 16, 2012 Report Share Posted May 16, 2012 Hi, I just reinstalled my PBX, but can't get my snomOne Yellow licence activated again.. It's the same hardware, just a different hard drive and OS (was centos 6 now it'a ubuntu 12.04), ethernet are the same. What I need to do? Thanks Quote Link to comment Share on other sites More sharing options...
Realogic Posted May 16, 2012 Author Report Share Posted May 16, 2012 Sorry but this is URGENT! My customer is DOWN! I already mailed sales at snom dot com, I already opened a ticket on VAR Snom Area All I got in an hour is 20 email of "Read Receipt" but nobody taking care of it. I can't believe that a reinstall on same hardware will invalidate the license, and nobody would help in fast way, since THERE IS NO TRIAL TIME! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 16, 2012 Report Share Posted May 16, 2012 For the license server, this is a new installation. The license server cannot rely on the IP address because of NAT and IP addresses changing all the time, so we need to reset the code and then you can re-install the license. I sent you a PM, if you can reply the activation code we can take care about it. Quote Link to comment Share on other sites More sharing options...
Realogic Posted May 16, 2012 Author Report Share Posted May 16, 2012 key sent to pvt... So, if a PBX got a drive failure, I should wait half day to get the license back? This could be OK for SOHO with 3 phones.. How you could manage this on large business? Is there anyway to backup the installation in an "activate" state? I never ment to rely on IP address... you could bind it on MAC & BIOS UUID Quote Link to comment Share on other sites More sharing options...
Realogic Posted May 16, 2012 Author Report Share Posted May 16, 2012 Another hour is gone.. My telemarketing Customer is still offline. Hope that external people reading this forum will take their cons before buying your products. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 16, 2012 Report Share Posted May 16, 2012 What you can always do is to backup your configuration (working directory), e.g. on a USB stick. That includes the key. This is also good if your hardware should crash, you can run the config then from another server. For high availability, consider using the virtual appliance; that makes it possible to upgrade your hardware while the PBX is running. Quote Link to comment Share on other sites More sharing options...
Realogic Posted May 16, 2012 Author Report Share Posted May 16, 2012 I read that the software would not run under vmware.. that's a couple of years ago. Good to know that know it's ready for it. And, yes, is good to know that backing up the directory and restoring to a new drive would not ask again activation. Now I got it working again, but retrying to activate with the same code would not do the job. I modified pbx.xml, deleting all the values under license lines, then I restarted the service It asked me to Agree the EULA again, and providing the same code again this time worked. So, it was not possibile to do it before manually removing lines from configuration. Quote Link to comment Share on other sites More sharing options...
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