shopcomputer Posted July 4, 2012 Report Share Posted July 4, 2012 Hi, I have a server where for the past few days the midnight CDR email is showing 0 calls. In the web interface I do see the calls fine. Upgraded to 4.5.1090 to try to resolve was the same problem past few days running 4.5.1075. The following calls were made in the domain on 2012/07/03 Total number of calls: 0. Total duration: 00:00. Time Dir From To Remote Local Duration Do not reply to this Email. It was sent automatically. Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 4, 2012 Report Share Posted July 4, 2012 If you navigate to the Admin->Status->Call log, do you see any calls listed there. All those calls (for a specified date) should be in the email. Make sure the dates/system time are ok. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted July 4, 2012 Author Report Share Posted July 4, 2012 As I stated in original post, the web interface displays the call log fine. System time/date is OK. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted July 9, 2012 Author Report Share Posted July 9, 2012 Any solution for this problem? do I need to delete cdr folders? Quote Link to comment Share on other sites More sharing options...
snomBG Posted July 10, 2012 Report Share Posted July 10, 2012 If you navigate to the Admin->Status->Call log, do you see any calls listed there. All those calls (for a specified date) should be in the email. Make sure the dates/system time are ok. Hi support team, I installed the latest version 4.5.0.1090, If I navigate to Admin->Status->Call log, I can see only the PSTN trunk calls which I made. No other calls was there in the call log. Thanks & Regards, Karthick Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 10, 2012 Report Share Posted July 10, 2012 That was a design decision taken on v4 and it's been like that for a long time. The reason is that PBX should be just worried about the external calls and not the internal ones. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted July 10, 2012 Author Report Share Posted July 10, 2012 That was a design decision taken on v4 and it's been like that for a long time. The reason is that PBX should be just worried about the external calls and not the internal ones. My thread was stolen, my problem is cdr emails started showing 0 calls, web interface shows calls fine. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted July 15, 2012 Author Report Share Posted July 15, 2012 Can someone please help with this issue, no one has been helping in this thread or on ticket #20120711472 which I opened for this issue. Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 16, 2012 Report Share Posted July 16, 2012 Maybe the indices under the 'cdri/cdre/cdrt' folders have corrupted. One thing you can try is to rename the folders (or back up those folders and delete them). PBX will recreate them anyways and we can verify it is the index issue or something else. Other thing to check is to see if you have modified the email template. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted July 18, 2012 Author Report Share Posted July 18, 2012 Renaming folders and resrting services did the trick. Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 18, 2012 Report Share Posted July 18, 2012 Hmm.. good to hear that it solved the issue. We will try to put some checks to avoid these issues in the future releases. Quote Link to comment Share on other sites More sharing options...
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