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Multiple DID's to single auto attendant


clarity
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We have an auto attendant identified by main ID 570 of which I can dial from any phone and of course reach.

I can also reach it reliably via 1 DID if that is put into the additional alias field.

 

That seems to work just fine however I have like 5 DIDs that need to reach that same auto attendant.

 

All inbound calls are from a SIP gateway.

 

I thought the best way to do this would be use of the dialplan and the call extension option.

 

I tried this and the results are very strange...

 

Pref=100 (lowest) I am matching here... I also tried this with no other dialplan entrys

Trunk=Call Extension

Pattern=13131110000 <---Fake number for this post in my config I have real number there

Replacement=570

 

All testing done on direct LAN

 

Calling DID internally from extensions....

 

Get long hang (no audio) then drop

 

570 is the auto attendant.....

Is there some issue that dialplan cannot point to an auto attendant?

 

If I switch it to an actual registered extension (503)

 

It still does not work..... then after a few minutes it works but very intermittently hit or miss....

 

I also tried directing to an unregistered extension 555 which should give me voicemail but does not get same type of hang

and message.

 

If I dial 555 from any phone I get 555's voicemail like I should.

 

For 503 which is registered *not* busy and completely working if you dial it from another phone...

Log shows:

 

[5] 2008/01/19 21:54:09: Dialplan BLVD-1: 503 goes to extension

[5] 2008/01/19 21:54:09: Could not start call to extension 503 because there is no

registration or the extension is busy "

 

Very confused....

 

I don't know if I uncovered a bad bug or if I'm doing something wrong.

 

+ now I'm out of ideas of how to bring these 5 inbound numbers into the same auto attendant.

 

 

Steve

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Partially resolved....

I have my inbound multi DIDs working but....

 

 

I didn't realize until now that you can enter multiple

identities in the alias field for the AA and not

just one.

 

Looking at it a little closer revealed the word "aliases".

which ends in an "s" and implies you can have more than 1 ;-)

 

Okay...

 

Still wonder about that dial plan though....

Seems that would be the right way alternate (or more elegant) way to do this...

But I get that strange behavior when I try it that way.

Seems we still have something wrong there....

 

If it says call extension... then you should be able to do that yes?

 

If an extension is not registered and it wants to go to voicemail or an auto attendant it looks to me like the system freaks out a little.

 

Thanks! <_<

 

Steve

 

Ps.. pbxnsip newb here.

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Looking at it a little closer revealed the word "aliases".

which ends in an "s" and implies you can have more than 1 ;-)

 

Yes, that is the easiest for inbound calls. You can also use multiple patterns in the "Extension" field of the trunk. The PBX will pick the first one that exists, this makes sense if you use patterns to extract certain parts from the INVITE.

 

Still wonder about that dial plan though....

Seems that would be the right way alternate (or more elegant) way to do this...

 

Dial plans are for outbound traffic only. There might be a tricky way to use the dial plans also for inbound calls, but it was not designed for that...

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