Great Office - Hummig KG Posted November 20, 2012 Report Share Posted November 20, 2012 Hello, in some systems we've a lot of ACD-Groups with the same number of agents. The reason for that is only to have different ACD-Names to distinguish from each other. For the agent it is important to see from which line (trunk) the caller comes from. Every agent is member of some ACD-Groups and before he takes the call, he sees the Name of the ACD in front of the callers number. So far so god. With upgrade from V4 (blue edition, unlimited ACD's) to V5 (each ACD cost a lot of money) the quesion arise, if there is a way to get the same functionality without the need of much ACD's but still see, from wich line the call comes from. Is there any way to modify the From-Header, so we see no longer the name of the Agent Group in front of the callers number, but the trunks name? Quote Link to comment Share on other sites More sharing options...
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