Dunwood Posted November 30, 2012 Report Share Posted November 30, 2012 I want to set up our voice-mail system with three different outgoing messages. 1) When all agents in the group are logged out I want a "No one is available..." message. 2) If someone uses the escape mailbox from the agent group queue I want a simple "Please leave your message..." 3) Finally, if the night service flag is set I want "Our offices are now closed..." The catch is that I want all of these on the same mailbox so our staff don't have to watch 3 separate mail boxes. Is this possible or do I need to set up 3 extensions with 3 messages and 3 boxes and route the calls appropriately? Quote Link to comment Share on other sites More sharing options...
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