Jump to content

Multiple Outgoing Messages


Dunwood
 Share

Recommended Posts

I want to set up our voice-mail system with three different outgoing messages.

 

1) When all agents in the group are logged out I want a "No one is available..." message.

2) If someone uses the escape mailbox from the agent group queue I want a simple "Please leave your message..."

3) Finally, if the night service flag is set I want "Our offices are now closed..."

 

The catch is that I want all of these on the same mailbox so our staff don't have to watch 3 separate mail boxes. Is this possible or do I need to set up 3 extensions with 3 messages and 3 boxes and route the calls appropriately?

Link to comment
Share on other sites

The feature will be available in 5.0.3, which should be available shortly. If you are on version 4, yea then you need several mailboxes. Then you can use them with the same email address, so that you at least get them into the same email account.

I am on 4, yes. I have added 3 boxes, thanks for the help.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...