Dunwood Posted November 30, 2012 Report Share Posted November 30, 2012 I want to set up our voice-mail system with three different outgoing messages. 1) When all agents in the group are logged out I want a "No one is available..." message. 2) If someone uses the escape mailbox from the agent group queue I want a simple "Please leave your message..." 3) Finally, if the night service flag is set I want "Our offices are now closed..." The catch is that I want all of these on the same mailbox so our staff don't have to watch 3 separate mail boxes. Is this possible or do I need to set up 3 extensions with 3 messages and 3 boxes and route the calls appropriately? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 30, 2012 Report Share Posted November 30, 2012 Hmm. That feature is not available yet. Probably we need something like 8123*3 which would mean 8: Call the mailbox directly, 123: that's the extension and *3: Use greeting #3. Quote Link to comment Share on other sites More sharing options...
Dunwood Posted November 30, 2012 Author Report Share Posted November 30, 2012 Hmm. That feature is not available yet. Probably we need something like 8123*3 which would mean 8: Call the mailbox directly, 123: that's the extension and *3: Use greeting #3. That sounds ideal to me, but currently I need 3 mail boxes? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 30, 2012 Report Share Posted November 30, 2012 The feature will be available in 5.0.3, which should be available shortly. If you are on version 4, yea then you need several mailboxes. Then you can use them with the same email address, so that you at least get them into the same email account. Quote Link to comment Share on other sites More sharing options...
Dunwood Posted December 3, 2012 Author Report Share Posted December 3, 2012 The feature will be available in 5.0.3, which should be available shortly. If you are on version 4, yea then you need several mailboxes. Then you can use them with the same email address, so that you at least get them into the same email account. I am on 4, yes. I have added 3 boxes, thanks for the help. Quote Link to comment Share on other sites More sharing options...
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