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snom ONE mini and SoHo upgrades


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We have made a blog post on blog.snomone.com about how to upgrade the license on the SoHo and mini to version 5. Hopefully that will resolve some of the issues that we had over the past weeks with these devices. Because not all of those devices hav an activation code, we are using the MAC address as the "token" for the device. Also we added another bundle specifically for the ARM-based devices, so that very small offices can now also use features like Fax2Email.

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  • 3 weeks later...

We have made a blog post on blog.snomone.com about how to upgrade the license on the SoHo and mini to version 5. Hopefully that will resolve some of the issues that we had over the past weeks with these devices. Because not all of those devices hav an activation code, we are using the MAC address as the "token" for the device. Also we added another bundle specifically for the ARM-based devices, so that very small offices can now also use features like Fax2Email.

 

Upgrading to 4.5.1.1107 generates this error on a soho:

 

/etc/init.d/snomONE start

Starting snomONE IP PBX: snomONE-ctrl/usr/local/snomONE/snomONE-ctrl: /usr/lib/libstdc++.so.6: version `CXXABI_ARM_1.3.3' not found (required by /usr/local/snomONE/snomONE-ctrl)

failed!

 

 

Please advise on what to do.

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It was also on another post:

 

root@pbx:/usr/local/snomONE # wget http://www.snomone.com/downloads/snomONE/mini/libstdc++.so.6.0.13
root@pbx:/usr/local/snomONE # mv libstdc++.so.6.0.13 /usr/lib
root@pbx:/usr/local/snomONE # rm /usr/lib/libstdc++.so.6
root@pbx:/usr/local/snomONE # ln -s libstdc++.so.6.0.13 /usr/lib/libstdc++.so.6

 

The SoHo are on an older operating system; the mini have that newer library already.

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It was also on another post:

 

root@pbx:/usr/local/snomONE # wget http://www.snomone.com/downloads/snomONE/mini/libstdc++.so.6.0.13
root@pbx:/usr/local/snomONE # mv libstdc++.so.6.0.13 /usr/lib
root@pbx:/usr/local/snomONE # rm /usr/lib/libstdc++.so.6
root@pbx:/usr/local/snomONE # ln -s libstdc++.so.6.0.13 /usr/lib/libstdc++.so.6

 

The SoHo are on an older operating system; the mini have that newer library already.

 

Sorry, I searched but didn't find that. That worked for upgrading the soho but the new 4.5.1.1107 version wants a license key does this mean that everyone with a soho and free version are out of luck for this?

 

Shouldn't the information you posted be in the wiki even if it has been discontinued, maybe under a discontinued tab. It makes it difficult to support these items when you have to search through a forum to find your answer.

 

One of my customers SOHO's has failed after 13 months, it is not reachable (I am using my soho that I am working on above to get them temp running again). Who do I go through to get this fixed, snom or snomone?

 

Thank you,

Steve

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For the SoHo and mini, you can get a new license key. That should actually work automatically for the minis. Because the SoHo did not have an activation code, you need to contact support to get a new license key.

 

If there is a hardware problem, AFAIK you need to contact the one where you bought it.

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  • 2 weeks later...
  • 3 weeks later...

In theory, you can use any version 5 feature on the mini. That includes the free bundle. For things like automatic recording and adding lets say 100 concurrent calls you have to be careful because the hardware has obviously its limits. For the bundles with max 20 extensions customers can get a special discount; the MAC address is the discount code.

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The number of extensions is actually not so much the point. The system can maintain lets say 40 extensions. The number of concurrent calls is the point here. For example, if you are doing transcoding with CPU-intense codecs and record everything, using SRTP you have a different load than just passing G.711 through. We tested with pessimistic scenarios and recommend to keep the call load below ten concurrent calls. In optimistic scenarios we got 30 concurrent calls working.

 

The other point that you have to keep in mind is failure. As with any hardware, the device can fail (though we believe that the overall system design with no moving parts should help to reduce that). You have to do the calculation how much it costs if the device breaks and you have to wait for a replacement. In that case you might want to purchase actually two devices or somehow make sure that you get a quick replacement. Especially with large installations that cost can get high--40 people depending on a phone system is twice as expensive as 20 people depending on a phone system.

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The number of extensions is actually not so much the point. The system can maintain lets say 40 extensions. The number of concurrent calls is the point here. For example, if you are doing transcoding with CPU-intense codecs and record everything, using SRTP you have a different load than just passing G.711 through. We tested with pessimistic scenarios and recommend to keep the call load below ten concurrent calls. In optimistic scenarios we got 30 concurrent calls working.

 

The other point that you have to keep in mind is failure. As with any hardware, the device can fail (though we believe that the overall system design with no moving parts should help to reduce that). You have to do the calculation how much it costs if the device breaks and you have to wait for a replacement. In that case you might want to purchase actually two devices or somehow make sure that you get a quick replacement. Especially with large installations that cost can get high--40 people depending on a phone system is twice as expensive as 20 people depending on a phone system.

 

I agree with snomONE, always have a back up plan with this little device and keep a backup when ever you make changes. The transformer and heatsink are part of this small package which can run a littler hotter under a load.

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