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Announcement to the caller


McFone
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Announcement to the caller

We are sorry at the moment we are quickly on phone, please wait.... until the employee take this call.

The extension is not busy !

 

and the second is Busy on Busy for a extension with a announcement or with a busy tone to the caller.

 

we look for a easy way without to build up a lot of IVR etc. to handle this.

snomone supports these features?

 

thanks

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If you want to queue up callers, the easiest is to is ACD -- even if there is only one agent in the ACD. In the ACD, you can record such prompts.

 

Also, you can disable call waiting on the PBX. This has the effect that the PBX does not attempt to route calls to an extension, instead performs the redirect on busy action. For example, you can redirect the caller into the ACD so when the extension becomes available again, you can then connect the call.

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If you want to queue up callers, the easiest is to is ACD -- even if there is only one agent in the ACD. In the ACD, you can record such prompts.

 

Also, you can disable call waiting on the PBX. This has the effect that the PBX does not attempt to route calls to an extension, instead performs the redirect on busy action. For example, you can redirect the caller into the ACD so when the extension becomes available again, you can then connect the call.

[/quote

 

 

One problem what we have is snomONE v5.

For a small business installation of 10 extension we need more than 20 ACD for the extension to handle this.

10 ACD for the prompts and 10 ACD for the busy handling is this right ?

 

thanks

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One problem what we have is snomONE v5.

For a small business installation of 10 extension we need more than 20 ACD for the extension to handle this.

10 ACD for the prompts and 10 ACD for the busy handling is this right ?

 

thanks

 

Whoa, 20 ACDs seems like a lot for a small installation; especially when you could couple some ACDs with Auto Attendants. What exactly are you trying to accomplish?

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