McFone Posted January 14, 2013 Report Share Posted January 14, 2013 Announcement to the caller We are sorry at the moment we are quickly on phone, please wait.... until the employee take this call. The extension is not busy ! and the second is Busy on Busy for a extension with a announcement or with a busy tone to the caller. we look for a easy way without to build up a lot of IVR etc. to handle this. snomone supports these features? thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 14, 2013 Report Share Posted January 14, 2013 If you want to queue up callers, the easiest is to is ACD -- even if there is only one agent in the ACD. In the ACD, you can record such prompts. Also, you can disable call waiting on the PBX. This has the effect that the PBX does not attempt to route calls to an extension, instead performs the redirect on busy action. For example, you can redirect the caller into the ACD so when the extension becomes available again, you can then connect the call. Quote Link to comment Share on other sites More sharing options...
McFone Posted January 17, 2013 Author Report Share Posted January 17, 2013 If you want to queue up callers, the easiest is to is ACD -- even if there is only one agent in the ACD. In the ACD, you can record such prompts. Also, you can disable call waiting on the PBX. This has the effect that the PBX does not attempt to route calls to an extension, instead performs the redirect on busy action. For example, you can redirect the caller into the ACD so when the extension becomes available again, you can then connect the call. [/quote One problem what we have is snomONE v5. For a small business installation of 10 extension we need more than 20 ACD for the extension to handle this. 10 ACD for the prompts and 10 ACD for the busy handling is this right ? thanks Quote Link to comment Share on other sites More sharing options...
Pablo Posted January 17, 2013 Report Share Posted January 17, 2013 One problem what we have is snomONE v5. For a small business installation of 10 extension we need more than 20 ACD for the extension to handle this. 10 ACD for the prompts and 10 ACD for the busy handling is this right ? thanks Whoa, 20 ACDs seems like a lot for a small installation; especially when you could couple some ACDs with Auto Attendants. What exactly are you trying to accomplish? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 18, 2013 Report Share Posted January 18, 2013 We have to address this problem in another way. The key point is to indicate the caller (if the extension decides so) to inform that the extension is already in another call. Quote Link to comment Share on other sites More sharing options...
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