McFone Posted January 15, 2013 Report Share Posted January 15, 2013 Hi, for all our agents in the acd group the calls are forwarded to mobile. Everything works perfectly Our provider, we use a siptrunk bills a large number of calls and all the calls have only 2 - 4 seconds. We are not connected to this calls, why we have a lot of short calls in the invoice thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 15, 2013 Report Share Posted January 15, 2013 First of all, when the cell phone is turned off, the mailbox probably picks up a lot of traffic. If that if not the case, another traffic source is the initial dialog with the user "press 1 to connect the call, press 2 to ..."--even if the call does not get connected that way. For the carrier, it does connect. The only workaround for that would be that the carrier tells the PBX through a SIP code or something that the handset has picked up the call, not the mailbox. But AFAIK no carrier is able to do that (or willing to do that :-P). Quote Link to comment Share on other sites More sharing options...
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