Jump to content

Billing calls from ACD to mobile


McFone
 Share

Recommended Posts

Hi,

 

for all our agents in the acd group the calls are forwarded to mobile.

Everything works perfectly

 

Our provider, we use a siptrunk bills a large number of calls and all the calls have only 2 - 4 seconds.

We are not connected to this calls, why we have a lot of short calls in the invoice

 

thanks

Link to comment
Share on other sites

First of all, when the cell phone is turned off, the mailbox probably picks up a lot of traffic. If that if not the case, another traffic source is the initial dialog with the user "press 1 to connect the call, press 2 to ..."--even if the call does not get connected that way. For the carrier, it does connect.

 

The only workaround for that would be that the carrier tells the PBX through a SIP code or something that the handset has picked up the call, not the mailbox. But AFAIK no carrier is able to do that (or willing to do that :-P).

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...