McFone Posted January 26, 2013 Report Share Posted January 26, 2013 Hi, the cell phone can truly act as an extension of the PBX with new menu options, ability to transfer the call on the cell phone to another extension (with a ## option), bridge/conference calls, dial another number, stay connected to PBX to initiate new call even after the remote party of the previous call hangs up etc. Works fine with extensions and Huntgroups but not for agents (ACD) with a redirect to a mobile phone. ## option is not available thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 26, 2013 Report Share Posted January 26, 2013 Hmm. Sure? I guess you are on 5.0.4? Are you using the twinning feature, not the redirection feature? In the ACD, you should put in the extension number and then in the extension redirection settings, click on "When calling the extension in an agent group". Quote Link to comment Share on other sites More sharing options...
McFone Posted January 26, 2013 Author Report Share Posted January 26, 2013 in use is snomone 4 .1090 all done In the ACD, you should put in the extension number and then in the extension redirection settings, click on "When calling the extension in an agent group". work this feature for acd group only with v5? thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 28, 2013 Report Share Posted January 28, 2013 Well regarding ## there were some changes in version 5. This feature was only sporadically supported in 4. Quote Link to comment Share on other sites More sharing options...
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