andrewgroup Posted January 28, 2009 Author Report Share Posted January 28, 2009 I still think this is not what people want. For many years small PBX's simply had a NIGHT button. "Press it, your gone" When PBX's got an Automated attendant added, they got schedules too. M-F 8 to 5 were business hours. Outside of that the Autoattendent gave the away message. If you were at the attendant phone extension you saw the red NIGHT light. Press the Button and Voila' you flipped to being open..... Work a bit, and press the Night button again and it goes RED again. Forget to press it, and it doesn't flip to night mode again until the following day at 5:00 per the schedule. Press the night mode at 4:55pm and it goes to night mode and when 5:00pm arrives it set the flag again, (already set) so nothing happens. It's really that simply, don't over complicate the process as people forgetting simply is a people problem and you can't fix that with technology. Again, I've yet to see a scheduled flag be reset from an extension that's given the ability. Logging Flag changes would be good. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 28, 2009 Report Share Posted January 28, 2009 For many years small PBX's simply had a NIGHT button. "Press it, your gone" When PBX's got an Automated attendant added, they got schedules too. M-F 8 to 5 were business hours. Outside of that the Autoattendent gave the away message. If you were at the attendant phone extension you saw the red NIGHT light. Press the Button and Voila' you flipped to being open..... Work a bit, and press the Night button again and it goes RED again. Forget to press it, and it doesn't flip to night mode again until the following day at 5:00 per the schedule. Press the night mode at 4:55pm and it goes to night mode and when 5:00pm arrives it set the flag again, (already set) so nothing happens. It's really that simply, don't over complicate the process as people forgetting simply is a people problem and you can't fix that with technology. Again, I've yet to see a scheduled flag be reset from an extension that's given the ability. Logging Flag changes would be good. Hi, we have a day/night flag. if i dial its account # 76 it does NOT change the flag. (although it gives the audio indication that it did change) matt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 28, 2009 Report Share Posted January 28, 2009 Logging Flag changes would be good. That is a good idea. We could just send an email to interested parties. Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted January 28, 2009 Author Report Share Posted January 28, 2009 That is a good idea. We could just send an email to interested parties. You know me, put Service Flag status in the SNMP tables... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 28, 2009 Report Share Posted January 28, 2009 You know me, put Service Flag status in the SNMP tables... Not sure if that helps the secretary... Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted January 28, 2009 Author Report Share Posted January 28, 2009 Not sure if that helps the secretary... Can't help them now anyway, we've never seen this work despite all the posts and conversations. Can you confirm that this actually works? Can more than 1 service flag be listed in a AA service flag field? If so, have the AA watch sevice flag 900 and 901 Perhaps we are facing this all wrong. We should be setting up Night AA's for the "NOT" or inverse condition. I saw an example on the WIKI.... Create a Holiday AA set the schedule service flag for 0-24 on the holiday.... Create an 8-5 business hour AA set the service flag to business hours.... Which Service Flag would take affect on a given holiday and why? Quote Link to comment Share on other sites More sharing options...
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