tiernanoc Posted April 16, 2013 Report Share Posted April 16, 2013 Hi All, We use SNOM ONE HOSTED and are looking to see if there are any boltons or apps you are aware of that will give some more advanced reporting and analytic's on calls than native to the product. Thank you for your help Tiernan Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 16, 2013 Report Share Posted April 16, 2013 First of all, you should be able to get the email summary for every ACD at midnight. That contains the agent activity and even the CDR if you want. That should be already pretty detailed, though delayed by nature. If you want to go one step further, you can have the PBX put the CDR into a database (though you need to ask your hosting company to enable the CDR sending for you). We have just added JSON CDR that makes that relatively easy (http://wiki.snomone.com/index.php?title=JSON_CDR). Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 16, 2013 Report Share Posted April 16, 2013 First of all, you should be able to get the email summary for every ACD at midnight. That contains the agent activity and even the CDR if you want. That should be already pretty detailed, though delayed by nature. If you want to go one step further, you can have the PBX put the CDR into a database (though you need to ask your hosting company to enable the CDR sending for you). We have just added JSON CDR that makes that relatively easy (http://wiki.snomone.com/index.php?title=JSON_CDR). Quote Link to comment Share on other sites More sharing options...
tiernanoc Posted April 17, 2013 Author Report Share Posted April 17, 2013 First of all, you should be able to get the email summary for every ACD at midnight. That contains the agent activity and even the CDR if you want. That should be already pretty detailed, though delayed by nature. If you want to go one step further, you can have the PBX put the CDR into a database (though you need to ask your hosting company to enable the CDR sending for you). We have just added JSON CDR that makes that relatively easy (http://wiki.snomone.com/index.php?title=JSON_CDR). Thank you. With the daily CDR can this be sent as a CSV though? I can only get it as a HTML email. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 17, 2013 Report Share Posted April 17, 2013 Actually, in 5.0.8 you should also be able to select Text mode, which is CSV. Quote Link to comment Share on other sites More sharing options...
tiernanoc Posted May 13, 2013 Author Report Share Posted May 13, 2013 Actually, in 5.0.8 you should also be able to select Text mode, which is CSV. Thank you. Quote Link to comment Share on other sites More sharing options...
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