JTEL Posted June 26, 2013 Report Share Posted June 26, 2013 Hi, Since we upgraded to Snom 5.0.10, We are using Polycom phone version Bootblock 3.0.0.0024 Bootrom 5.0.3.1667, polycom version 4.0.3.7562. When someone call into the system and call a different extention we used to see on our screen who is calling which extension. Now, when someone calls in, we see that ext light blinking but the screens go blank. Let me know if you have a solution for us. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 26, 2013 Report Share Posted June 26, 2013 Sounds weird! Can go get us a screen shot (cell phone camera)? Quote Link to comment Share on other sites More sharing options...
JTEL Posted June 28, 2013 Author Report Share Posted June 28, 2013 See attached on is when no one is talking, the second is when i call into the system and i dial a different extension, everyone's screen goes blank. ON the old version it used to say who is calling which extension. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 28, 2013 Report Share Posted June 28, 2013 Okay the screen is not completely blank... The time server seems to be working in principle. The Polycom has a attendant mode where people can see incoming calls (hopefully silent) for the purpose of checking pickup. Could it be something in this area that screwed up? The phone also has a web server, this could be a way of peeking at the configuration and finding a clue if something strange has been provisioned. Quote Link to comment Share on other sites More sharing options...
JTEL Posted July 8, 2013 Author Report Share Posted July 8, 2013 I need a response how to fix this asap. Quote Link to comment Share on other sites More sharing options...
JTEL Posted July 8, 2013 Author Report Share Posted July 8, 2013 Can it be this line in the polycom.....xml? attendant.behaviors.display.spontaneousCallAppearances.automata="0" attendant.behaviors.display.spontaneousCallAppearances.normal="0" Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 8, 2013 Report Share Posted July 8, 2013 This is probably at least the right area. We need to dig into the documentation again to see what could cause this kind of display. But I don't exclude that this is a "feature". Quote Link to comment Share on other sites More sharing options...
JTEL Posted July 8, 2013 Author Report Share Posted July 8, 2013 Hi, I fixed it. It was this feature. just needed to add this to the xml. attendant.behaviors.display.spontaneousCallAppearances.automata="1" attendant.behaviors.display.spontaneousCallAppearances.normal="1" Thanks, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 9, 2013 Report Share Posted July 9, 2013 Thanks. Do you think it makes sense to add that for all Polycom phones? Quote Link to comment Share on other sites More sharing options...
JTEL Posted July 9, 2013 Author Report Share Posted July 9, 2013 Yes it a must. Quote Link to comment Share on other sites More sharing options...
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