Jump to content

Call Drop After IVR Greeting


sudo
 Share

Recommended Posts

I have an issue where the call drops after the the option is pressed on the IVR. In other words, the call is connected. They hear the IVR menu greeting, They press an option, 3 in this case, Extensoin picks up but hears nothing. The pcap shows that the calling party was still on the call. I can hear the calling party say "hello?" 10 seconds after the call is answered. No audio from the internal extensions side.

 

I know there is not much to go on here. What other info should I get? Anyone have a direction to point me in? The call flow looks good. The RTP is in the correct port range. Im really at a loss here...

 

Running Version: 5.0.10 (CentOS64)

 

Thanks in advance!

 

Sudo

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...