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jump in / jump out ACD only ?


xinity
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hy all,

 

i'm quite new to snome solutions, been using several other like asterisk for few years.

i'm curious about agent jump in / jump out.

is there any way to do this without using ACD ?

 

the fact is ACD option is "too big" for us.

 

we only need to option to have agents who can "jump in / jump out" with a bouton shortcut on their snom 720 in a defined group.

 

Thanks for your help,

 

Regards,

 

Xinity

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