thstergi Posted October 23, 2013 Report Posted October 23, 2013 Hi , I follow the instructions exactly from the link :" http://wiki.snomone.com/index.php?title=Snom_ONE_TSP " to install the TSP to a windows 7 PC . There is also a hardphone registered with an extension from SnomONE . I managed to install correctly the TSP and configure the "dialer.exe" with the same settings as the extension from the hardphone. But i cannot make calls by clicking a contact in Microsoft Outlook. The dialer shows the indication "Dialing" and it does nothing. I upgraded the version of the PBX to 5.1.2 but stilll the same result. Any ideas ? Kind Regards Theodore Quote
Vodia PBX Posted October 23, 2013 Report Posted October 23, 2013 If you are using Lync, you must explicitly enable TAPI by editing the registry. http://www.snomone.com/documentation/tsp has the link for this. Quote
thstergi Posted October 23, 2013 Author Report Posted October 23, 2013 No , I have uninstalled Lync . I am using windows "dialer.exe" . Could you help me with this ? Is there anything else needed for communicating the PC with the Snom ONE PBX ? Quote
Vodia PBX Posted October 24, 2013 Report Posted October 24, 2013 In the instructions there is also at the bottom a description how to enable logging. Turn the logging for the TSP on, then you can see if it interacts with the PBX and if there are any suspicious messages. Also, make sure that you have the right password. You need to use the web password, not the SIP password for the extension keep that in mind. Quote
thstergi Posted October 29, 2013 Author Report Posted October 29, 2013 Hi , I am aware of the password and i use the web password. Every time I start up the dialer.exe application in SnomONE logs I get these two error messages : [8] 2013/10/29 10:04:46: CSTA: StartApplicationSession Request from 40@10.20.21.3, App id=snom ONE TAPI service provider, invoke id= , timeout=1800 [5] 2013/10/29 10:04:46: CSTA: StartApplicationSession Request failed for 40@10.20.21.3, App id=snom ONE TAPI service provider, invoke id= , timeout=1800 I use the free license of SnomONE . is there a possibillity that this license cound not support TSP and click to call feature ? Quote
Vodia PBX Posted October 29, 2013 Report Posted October 29, 2013 The free version does not support CSTA (which is used by TAPI), see http://vodia.com/versions Quote
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