Jump to content

Direct Dial Ext. From AA Not Going To Voicemail


Recommended Posts

Ive got an issue on an AA,


There is an option to dial the extension directly. This works fine. It rings the ext and they can answer it. The issue is if the call is not answered, it does not go to voicemail, it just drops.


This is happening on multiple extensions so I do not think its related to the ext settings, but the AA settings.


The 'Extension Input' under the Behavior setting on the AA are set to "When Extension matches'. Im not seeing any other settings that says what to do when voicemail is reached.


Any words of wisdom oh lords of the VoIP ;-)



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...