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DND - unavailable instead of busy


Joe Williams
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SnomONE 4.5, handsets are 300s and 320s.

 

Each extension account has call forwarding configured to overflow an incoming call to a hunt group on busy or NA.

 

When the users are away from their desks, they hit the DND button expecting the extension to show as busy and the call to overflow. I'm almost certain that this was the behaviour when the system was first installed!

 

What is actually happening is that the caller is getting an 'unavailable' message instead.

 

How can we configure the system to overflow calls when DND is set rather than rejecting them?

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We have introduced a setting in 5 that determines what to do when the extension is busy (busy on busy). Depending on that the redirection settings are used or a busy code is sent back to the caller. I am not sure if that solves your problem; if you can install a small test system somewhere with a free license where you can test if this works for you on 5.2.0.

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On 4.5, DND means that calls are being rejected; however you can define exceptions of people who can call the person on DND. Typical scenario is a boss who is on DND when the secretary is available. The secretary can still call him. On 4.5 there is also that boss/secretary feature where the boss can turn redirection on/off with a button on a snom phone. It is not DND, but could also be a solution to the problem.

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