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Fax Tone during Mailbox message


koolandrew
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Hi, thanks for the reply. I was wrong regarding the version, it is 5.1.1 and we dont have it set up as a fax.

 

This is completely random, as it appears to come from outside caller who either presses and extension or a shortcut from the autoattendant.

 

I am not sure if it happens in other environments as we cannot seem to repeat it more than twice and then not again.

 

Very strange.

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Hi, Andrew you can always upgrade to 5.2.1 http://vodia.com/documentation/software and see if the issue persist.

 

http://vodia.com/documentation/releasenotes521

 

you can also turn on the PCAP on the trunk level http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation and see leave it on for 10-20 mins and see if the CED is captured on the wire.

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