koolandrew Posted March 30, 2014 Report Share Posted March 30, 2014 We have tested the 5.1.3 and noticed the fax tones play sometimes during a voicemail message. It is inconsistent so it is difficult to figure out. Anyone else experience this. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 31, 2014 Report Share Posted March 31, 2014 Do you have the extension set as FAX? The PBX is listening for CNG tone so it could be possible that the PBX has detected it on the wire playing the CED.wave from the PBX. You can also try 5.2.1 has some minor add and fixes. http://vodia.com/documentation/software Quote Link to comment Share on other sites More sharing options...
koolandrew Posted March 31, 2014 Author Report Share Posted March 31, 2014 Hi, thanks for the reply. I was wrong regarding the version, it is 5.1.1 and we dont have it set up as a fax. This is completely random, as it appears to come from outside caller who either presses and extension or a shortcut from the autoattendant. I am not sure if it happens in other environments as we cannot seem to repeat it more than twice and then not again. Very strange. Quote Link to comment Share on other sites More sharing options...
koolandrew Posted April 1, 2014 Author Report Share Posted April 1, 2014 HI, Is this a known bug. We have not set any extensions to be a fax during the testing so we were quite surprised. Please advise. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 1, 2014 Report Share Posted April 1, 2014 Hi, Andrew you can always upgrade to 5.2.1 http://vodia.com/documentation/software and see if the issue persist. http://vodia.com/documentation/releasenotes521 you can also turn on the PCAP on the trunk level http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation and see leave it on for 10-20 mins and see if the CED is captured on the wire. Quote Link to comment Share on other sites More sharing options...
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