pickup concurrent ringing calls from a huntgroup

[gifti]

Hello,

 

I've got a huntgroup with 4 extensions behind (stage 1). When the first call for the hg is ringing, every other extension on the pbx is able to pick it up with *87 (works as desired). But the 2nd, 3rd, etc. call isn't pickable during a established call for this hg. You can answer concurrent calls only direct at the 4 huntgroup extensions. Is it possible to pickup concurrent calls on a huntgroup? Imo, that should work!?

 

regards

gifti

[Vodia PBX]

Well, it should work... Are the phones really connected? Does the PBX web interface show the call as connected? What version are you on?

[gifti]

- 5.1.1 (snom ONE mini)

- phones are connected

- picking the first ringing call from a huntgroup is no problem

- when a call for the huntgroup is etablished, I can't pickup a concurrent ringing call on this huntgroup

 

Example1 - good:

 

- Huntgroup: 10

- Extensions in stage 1: 11, 12, 13 and 14

- incoming call to 10

- 11 to 14 are ringing simultaneously

- I'm able to pickup the call from extension 15

 

Example2 - wrong:

 

 

- Huntgroup: 10

- Extensions in stage 1: 11, 12, 13 and 14

- established call for huntgroup 10 connected on extension 11

- another incoming call to 10 at the same time

- 12, 13 and 14 are ringing simultaneously

- I can't pick the call from extension 15

[gifti]

I've tried it again and now it works!? But this "open pickup" is generally an uncertain method. You never know what you get . I'll should think about it. Thanks for supporting me!

[Vodia PBX]

Make sure that the call is really connected... That would explain this strange behavior.