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Problems provisioning Snom 710 over WAN


chrispopp
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So these are the steps I took in order to provision this phone:

1. Added the mac address of the phone to the extension I want to provision.

2. Opened MAC based provisioning under that extension.

3. Added the address "http://www.server.com" to Setting URL

4. Made PNP config "OFF"

5. Reboot phone

 

These steps work great for Snom 720 and 760.

 

PBX Version: 5.2.4

Phone Version: snom710 8.7.3.25

 

 

Phone Code:

1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_BS.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_DA.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_DE.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_CS.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_EN.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_ES.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_FI.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_FR.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_HE.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_HU.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_IT.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_LT.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_NL.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_NO.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_PT.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_SI.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_RU.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_SV.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Fast read of /snom/snomlang/web_lang_TR.xml successful.
1/1/1970 00:00:48 [NOTICE] PHN: Using web lang English at index:4 from: /snom/snomlang/web_lang_EN.xml
1/1/1970 00:00:48 [NOTICE] PHN: SIP: Udp listener connected
1/1/1970 00:00:49 [NOTICE] PHN: Setting server prio 1, type redirection, url: >http://www.server.com/prov/snom710-{mac}.htm<
1/1/1970 00:00:49 [NOTICE] PHN: Fetching URL: http://www.server.com:80/prov/snom710-00041374####.htm
1/1/1970 00:00:49 [NOTICE] LID: Opening TCP socket on port 7547
1/1/1970 00:00:49 [NOTICE] LID: Opening TCP socket on port 843
1/1/1970 00:00:49 [FATAL ] PHN: Phone::uboot_version:1.1.5-IFX-05.01.12
1/1/1970 00:00:49 [NOTICE] CFG: read_xml_settings: found setting-files XML header
1/1/1970 00:00:49 [NOTICE] CFG: read_xml_settings: found one byte encoding: 1
1/1/1970 00:00:49 [NOTICE] CFG: read_setting_file_list: added URL: http://www.server.com:80/prov/snom_3xx_fw.xml?model=snom710
1/1/1970 00:00:49 [NOTICE] CFG: read_setting_file_list: added URL: https://www.server.com:443/prov/snom_820_phone.xml?model=snom710
1/1/1970 00:00:49 [NOTICE] CFG: read_setting_file_list: added URL: https://www.server.com:443/prov/snom_3xx_fkeys.xml?model=snom710
1/1/1970 00:00:49 [NOTICE] CFG: read_setting_file_list: added URL: https://www.server.com:443/prov/snom_web_lang.xml?model=snom710
1/1/1970 00:00:49 [NOTICE] CFG: read_setting_file_list: added URL: https://www.server.com:443/prov/snom_gui_lang.xml?model=snom710
1/1/1970 00:00:49 [NOTICE] PHN: Config setup: found xml style settings
1/1/1970 00:00:49 [NOTICE] PHN: last prov successful:1; uri: >http://www.server.com/prov/snom710-{mac}.htm<; default uri: >http://provisioning.snom.com/snom710/snom710.php?mac={mac}<
1/1/1970 00:00:49 [NOTICE] PHN: Fetching URL: http://www.server.com:80/prov/snom_3xx_fw.xml?model=snom710
1/1/1970 00:00:49 [ALERT ] PHN: Config setup: code: 404, uri: http://www.server.com:80/prov/snom_3xx_fw.xml?model=snom710
1/1/1970 00:00:49 [NOTICE] PHN: Fetching URL: https://www.server.com:443/prov/snom_820_phone.xml?model=snom710
1/1/1970 00:00:50 [ERROR ] PHN: Warning: Certificate verification omitted. TLS Server authentication is switched off! 
1/1/1970 00:00:50 [ALERT ] PHN: Config setup: code: 404, uri: https://www.server.com:443/prov/snom_820_phone.xml?model=snom710
1/1/1970 00:00:50 [NOTICE] PHN: Fetching URL: https://www.server.com:443/prov/snom_3xx_fkeys.xml?model=snom710
1/1/1970 00:00:50 [ERROR ] PHN: Warning: Certificate verification omitted. TLS Server authentication is switched off! 
1/1/1970 00:00:51 [ALERT ] PHN: Config setup: code: 404, uri: https://www.server.com:443/prov/snom_3xx_fkeys.xml?model=snom710
1/1/1970 00:00:51 [NOTICE] PHN: Fetching URL: https://www.server.com:443/prov/snom_web_lang.xml?model=snom710
1/1/1970 00:00:51 [ERROR ] PHN: Warning: Certificate verification omitted. TLS Server authentication is switched off! 
1/1/1970 00:00:51 [ALERT ] PHN: Config setup: code: 404, uri: https://www.server.com:443/prov/snom_web_lang.xml?model=snom710
1/1/1970 00:00:51 [NOTICE] PHN: Fetching URL: https://www.server.com:443/prov/snom_gui_lang.xml?model=snom710
1/1/1970 00:00:52 [ERROR ] PHN: Warning: Certificate verification omitted. TLS Server authentication is switched off! 
1/1/1970 00:00:52 [ALERT ] PHN: Config setup: code: 404, uri: https://www.server.com:443/prov/snom_gui_lang.xml?model=snom710
1/1/1970 00:00:52 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm
1/1/1970 00:00:52 [ERROR ] PHN: TPL: Socket Error: 17/23/connecting, connect_cb -> No such file or directory (2)
1/1/1970 00:00:52 [NOTICE] PHN: webclient::on_tcp_close conn_id:7
1/1/1970 00:00:52 [ALERT ] PHN: Config setup: code: 500, uri: http://127.0.0.1:80/dummy.htm
1/1/1970 00:00:52 [NOTICE] PHN: Fetching FW URL: http://www.server.com:80/prov/snom710-firmware.htm
1/1/1970 00:00:52 [NOTICE] PHN: Fetching URL: http://www.server.com:80/prov/snom710-firmware.htm
1/1/1970 00:00:52 [NOTICE] PHN: Last provisioning was successful, thus stop here!
1/1/1970 00:00:52 [NOTICE] PHN: Go to wizzard if all settings have been read.
1/1/1970 00:00:52 [NOTICE] PHN: SetProvisioningDone

PBX Code:


[8] 2014/10/28 13:16:58: HTTP: Received request for file snom710-00041374####.htm from 171.255.255.252
[8] 2014/10/28 13:16:58: Provisioning file snom710-00041374####.htm looking for MAC 00041374####
[8] 2014/10/28 13:16:58: PnP: Using the credentials of 987@www.server.com for file snom_710.xml
[8] 2014/10/28 13:16:58: HTTP: file snom710-00041374####.htm based on template snom_710.xml is sent to 171.255.255.252
[8] 2014/10/28 13:16:59: HTTP: Received request for file snom_3xx_fw.xml from 171.255.255.252
[7] 2014/10/28 13:16:59: HTTP: Error finding snom_3xx_fw.xml, Send back 404 Not Found to 171.255.255.252
[8] 2014/10/28 13:17:01: HTTP: Received request for file snom710-firmware.htm from 171.255.255.252
[7] 2014/10/28 13:17:01: HTTP: Error finding snom710-firmware.htm, Send back 404 Not Found to 171.255.255.252
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5.2.4 is definitively able to provision the 710s. Maybe that phone was centrally redirected to another source? I assume that www.server.com is your PBX address... The it should show up there. I assume you already tried a factory reset of the 710. I know such cases can be a time killer; the logs on the phone don't really help. If you have already Wireshark on the PBX I would run it and filter for the phones IP address. That usually helps to see what is going on.

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Hi,

 

Thanks for the reply again. The factory reset has been done many times. The phone is brand new out of the box and has not been added to any other provisioning servers. I did post the PBX details, since it's hitting it just fine. I even tried to change to different firmware versions to no avail.

[8] 2014/10/28 13:16:58: HTTP: Received request for file snom710-00041374####.htm from 171.255.255.252
[8] 2014/10/28 13:16:58: Provisioning file snom710-00041374####.htm looking for MAC 00041374####
[8] 2014/10/28 13:16:58: PnP: Using the credentials of 987@www.server.com for file snom_710.xml
[8] 2014/10/28 13:16:58: HTTP: file snom710-00041374####.htm based on template snom_710.xml is sent to 171.255.255.252
[8] 2014/10/28 13:16:59: HTTP: Received request for file snom_3xx_fw.xml from 171.255.255.252
[7] 2014/10/28 13:16:59: HTTP: Error finding snom_3xx_fw.xml, Send back 404 Not Found to 171.255.255.252
[8] 2014/10/28 13:17:01: HTTP: Received request for file snom710-firmware.htm from 171.255.255.252
[7] 2014/10/28 13:17:01: HTTP: Error finding snom710-firmware.htm, Send back 404 Not Found to 171.255.255.252
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This is the provisioning info for the 720 that works, with the exact same steps:

 

Phone Log:

1/1/1970 00:00:37 [NOTICE] PHN: Initiating PNP setup
1/1/1970 00:00:37 [NOTICE] LID: Opening TCP socket on port 7547
1/1/1970 00:00:37 [NOTICE] LID: Opening TCP socket on port 843
1/1/1970 00:00:37 [FATAL ] PHN: Phone::uboot_version:2010.06
1/1/1970 00:00:42 [NOTICE] PHN: Setting server prio 1, type redirection, url: >http://www.server.com/prov/snom720-{mac}.htm<
1/1/1970 00:00:42 [NOTICE] PHN: Fetching URL: http://www.server.com:80/prov/snom720-00041370&&&&.htm
1/1/1970 00:00:43 [NOTICE] CFG: read_xml_settings: found setting-files XML header
1/1/1970 00:00:43 [NOTICE] CFG: read_xml_settings: found one byte encoding: 1
1/1/1970 00:00:43 [NOTICE] CFG: read_setting_file_list: added URL: https://84.84.84.84:443/prov/snom_3xx_fw-00041370&&&&.xml?model=snom720
1/1/1970 00:00:43 [NOTICE] CFG: read_setting_file_list: added URL: https://84.84.84.84:443/prov/snom_720_phone-00041370&&&&.xml?model=snom720
1/1/1970 00:00:43 [NOTICE] CFG: read_setting_file_list: added URL: https://84.84.84.84:443/prov/snom_720_buttons-00041370&&&&.xml?model=snom720
1/1/1970 00:00:43 [NOTICE] PHN: Config setup: found xml style settings
1/1/1970 00:00:43 [NOTICE] PHN: last prov successful:1; uri: >http://www.server.com/prov/snom720-{mac}.htm<; default uri: >http://provisioning.snom.com/snom720/snom720.php?mac={mac}<
1/1/1970 00:00:43 [NOTICE] PHN: Fetching URL: https://84.84.84.84:443/prov/snom_3xx_fw-00041370&&&&.xml?model=snom720
1/1/1970 00:00:43 [ERROR ] PHN: Warning: Certificate verification omitted. TLS Server authentication is switched off! 
1/1/1970 00:00:43 [NOTICE] CFG: read_xml_settings: found phone-settings XML header
1/1/1970 00:00:43 [NOTICE] CFG: read_xml_settings: found one byte encoding: 1
1/1/1970 00:00:43 [NOTICE] PHN: Config setup: found xml style settings
1/1/1970 00:00:43 [NOTICE] PHN: last prov successful:1; uri: >http://www.server.com/prov/snom720-{mac}.htm<; default uri: >http://provisioning.snom.com/snom720/snom720.php?mac={mac}<
1/1/1970 00:00:43 [NOTICE] PHN: Fetching URL: https://84.84.84.84:443/prov/snom_720_phone-00041370&&&&.xml?model=snom720
1/1/1970 00:00:43 [ERROR ] PHN: Warning: Certificate verification omitted. TLS Server authentication is switched off! 
1/1/1970 00:00:44 [ERROR ] PHN: xml_tree::CutOffFirstSegmentStart() found end of tag '>' without the start '<'1/1/1970 00:00:44 [ERROR ] PHN: Malformed xml (near phone-settings)
1/1/1970 00:00:44 [NOTICE] CFG: read_xml_settings: found phone-settings XML header
1/1/1970 00:00:44 [NOTICE] CFG: read_xml_settings: found one byte encoding: 1
1/1/1970 00:00:44 [ERROR ] CFG: Writing to parameter dns_server1 to overwrite user changes is not permitted by admin
1/1/1970 00:00:44 [NOTICE] PHN: Config setup: found xml style settings
1/1/1970 00:00:44 [NOTICE] PHN: last prov successful:1; uri: >http://www.server.com/prov/snom720-{mac}.htm<; default uri: >http://provisioning.snom.com/snom720/snom720.php?mac={mac}<
1/1/1970 00:00:44 [NOTICE] PHN: Fetching URL: https://84.84.84.84:443/prov/snom_720_buttons-00041370&&&&.xml?model=snom720
1/1/1970 00:00:44 [ERROR ] PHN: Warning: Certificate verification omitted. TLS Server authentication is switched off! 
1/1/1970 00:00:44 [NOTICE] CFG: read_xml_settings: found function-keys XML header
1/1/1970 00:00:44 [NOTICE] CFG: read_xml_settings: found one byte encoding: 1
1/1/1970 00:00:44 [NOTICE] PHN: Config setup: found xml style settings
1/1/1970 00:00:44 [NOTICE] PHN: last prov successful:1; uri: >http://www.server.com/prov/snom720-{mac}.htm<; default uri: >http://provisioning.snom.com/snom720/snom720.php?mac={mac}<
1/1/1970 00:00:44 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm
1/1/1970 00:00:44 [ERROR ] PHN: TPL: Socket Error: 15/24/connecting, connect_cb -> No such file or directory (2)
1/1/1970 00:00:44 [NOTICE] PHN: webclient::on_tcp_close conn_id:5
1/1/1970 00:00:44 [ALERT ] PHN: Config setup: code: 500, uri: http://127.0.0.1:80/dummy.htm
1/1/1970 00:00:44 [NOTICE] PHN: Fetching FW URL: https://www.server.com:443/prov/snom_3xx_fs-00041370&&&&.xml?model=snom720
1/1/1970 00:00:44 [NOTICE] PHN: Fetching URL: https://www.server.com:443/prov/snom_3xx_fs-00041370&&&&.xml?model=snom720
1/1/1970 00:00:44 [NOTICE] PHN: Last provisioning was successful, thus stop here!
1/1/1970 00:00:44 [NOTICE] PHN: Go to wizzard if all settings have been read.
1/1/1970 00:00:44 [NOTICE] PHN: SetProvisioningDone
1/1/1970 00:00:00 [CRITIC] PHN: start_dst(5709600) end_dst(26272800) offset_dst(3600) offset_utc(-18000)
1/1/1970 00:00:00 [CRITIC] PHN: start DST: 03/08/1970 02:00:00 (5709600)
1/1/1970 00:00:00 [CRITIC] PHN: end DST: 11/01/1970 02:00:00 (26272800)

PBX Log:

[8] 2014/10/30 09:26:40: HTTP: Received request for file snom720-00041370&&&&.htm from 171.255.255.252
[8] 2014/10/30 09:26:40: Provisioning file snom720-00041370&&&&.htm looking for MAC 00041370&&&&
[8] 2014/10/30 09:26:40: HTTP: file snom720-00041370&&&&.htm based on template snom_720.xml is sent to 171.255.255.252
[8] 2014/10/30 09:26:40: PnP: Using the credentials of 987@www.server.com for file snom_3xx_fw.xml
[8] 2014/10/30 09:26:41: PnP: Using the credentials of 987@www.server.com for file snom_720_phone.xml
[8] 2014/10/30 09:26:41: PnP: Using the credentials of 987@www.server.com for file snom_720_buttons.xml
[8] 2014/10/30 09:26:42: PnP: Using the credentials of 987@www.server.com for file snom_3xx_fs.xml
[8] 2014/10/30 09:31:42: HTTP: Received request for file snom720.htm from 171.255.255.252
[8] 2014/10/30 09:31:42: HTTP: file snom720.htm based on template snom_redirect.xml is sent to 171.255.255.252
[8] 2014/10/30 09:31:42: HTTP: Received request for file snom720-00041370&&&&.htm from 171.255.255.252
[8] 2014/10/30 09:31:42: Provisioning file snom720-00041370&&&&.htm looking for MAC 00041370&&&&
[8] 2014/10/30 09:31:42: HTTP: file snom720-00041370&&&&.htm based on template snom_720.xml is sent to 171.255.255.252
[8] 2014/10/30 09:31:42: PnP: Using the credentials of 987@www.server.com for file snom_3xx_fw.xml
[8] 2014/10/30 09:31:43: PnP: Using the credentials of 987@www.server.com for file snom_720_phone.xml
[8] 2014/10/30 09:31:43: PnP: Using the credentials of 987@www.server.com for file snom_720_buttons.xml
[8] 2014/10/30 09:31:44: PnP: Using the credentials of 987@www.server.com for file snom_3xx_fs.xml
[8] 2014/10/30 09:36:53: HTTP: Received request for file snom720-00041370&&&&.htm from 171.255.255.252
[8] 2014/10/30 09:36:53: Provisioning file snom720-00041370&&&&.htm looking for MAC 00041370&&&&
[8] 2014/10/30 09:36:53: HTTP: file snom720-00041370&&&&.htm based on template snom_720.xml is sent to 171.255.255.252
[8] 2014/10/30 09:36:54: PnP: Using the credentials of 987@www.server.com for file snom_3xx_fw.xml
[8] 2014/10/30 09:36:54: PnP: Using the credentials of 987@www.server.com for file snom_720_phone.xml
[8] 2014/10/30 09:36:55: PnP: Using the credentials of 987@www.server.com for file snom_720_buttons.xml
[8] 2014/10/30 09:36:56: PnP: Using the credentials of 987@www.server.com for file snom_3xx_fs.xml
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We had cases where the 715 phones came with a crooked firmware that needed to be manually updated first before it could be used. I was not aware that such problems also exist with the 710 phones; but maybe that is the problem here as well.

 

It it all does not help, open a trouble ticket, give us access to the system and the phone and we'll take a look from here.

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