asealy Posted November 20, 2014 Report Share Posted November 20, 2014 I have setup IVR node to play a recording during our closing time at storess, one problems we have is we have a monitored security system and if the alarms goes off the Security company will automatically call the store to see if it a manager enter the location and the the manager would have to answer the phone and give a panic code. The problem is the recording kick in automatically as soon you dial the number once it is after hours, is there a way I can set this to ring at least 2 or 3 rings before the recording starts? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 21, 2014 Report Share Posted November 21, 2014 There isn't a way to delay the message since it's automatic especially if you're using an IVR. I think the best solution for you is to take you recording and upload it to an Auto Attendant IVR------>Override for default: Then here the user has some options to dial a destination, you can also add a timeout request to redirect the call after X amount of seconds after the recording is played. Quote Link to comment Share on other sites More sharing options...
asealy Posted November 22, 2014 Author Report Share Posted November 22, 2014 Can I use the auto attendant IVR without using the other feature of the auto attendant such as when you call the store the auto attendant is what you would hear first? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 22, 2014 Report Share Posted November 22, 2014 Yes you can use the AA without using the features. Here are settings that need to be turned off. Say "Please enter the extension number": OnOff Say "For our dial by name directory, press [number]" (only if the dial by name number has been set): OnOff Say "Or remain on the line for general assistance" (only if the redirect on timeout is active): OnOff Quote Link to comment Share on other sites More sharing options...
asealy Posted November 25, 2014 Author Report Share Posted November 25, 2014 Yes you can use the AA without using the features. Here are settings that need to be turned off. Say "Please enter the extension number": OnOff Say "For our dial by name directory, press [number]" (only if the dial by name number has been set): OnOff Say "Or remain on the line for general assistance" (only if the redirect on timeout is active): OnOff Once these options are sselected, I will not get a welcome greeting? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 25, 2014 Report Share Posted November 25, 2014 Correct you will not hear "Welcome to the Auto attendant" Providing that you have uploaded your own custom message under the IVR section, it will simply override it. Quote Link to comment Share on other sites More sharing options...
asealy Posted November 26, 2014 Author Report Share Posted November 26, 2014 Cool, I did that yesterday and test it and the recording play fine but I set the redirect at 20 sec and the phone did not redirect, the recording was just looping over and over. Here are the step I took.: Create the auto attendant 150 and select ivr on auto attendant where I upload the recording. I disable the feature say "please enter the extension number"and the two option below it In my hunt group I add the Service flag account I created with the time and Night Service number 150(auto attendant) I set the redirect to 10 sec for ext 100 Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 27, 2014 Report Share Posted November 27, 2014 Thanks Can you post a screenshot of your AA setup? Best regards Quote Link to comment Share on other sites More sharing options...
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