Can I set an IVR Node recording to happen after 2/3 rings

[asealy]

I have setup IVR node to play a recording during our closing time at storess, one problems we have is we have a monitored security system and if the alarms goes off the Security company will automatically call the store to see if it a manager enter the location and the the manager would have to answer the phone and give a panic code. The problem is the recording kick in automatically as soon you dial the number once it is after hours, is there a way I can set this to ring at least 2 or 3 rings before the recording starts?

[Vodia support]

There isn't a way to delay the message since it's automatic especially if you're using an IVR. I think the best solution for you is to take you recording and upload it to an Auto Attendant IVR------>Override for default:

 

Then here the user has some options to dial a destination, you can also add a timeout request to redirect the call after X amount of seconds after the recording is played.

[asealy]

Can I use the auto attendant IVR without using the other feature of the auto attendant such as when you call the store the auto attendant is what you would hear first?

[Vodia support]

Yes you can use the AA without using the features. Here are settings that need to be turned off.

 

Say "Please enter the extension number": OnOff

Say "For our dial by name directory, press [number]" (only if the dial by name number has been set): OnOff

Say "Or remain on the line for general assistance" (only if the redirect on timeout is active): OnOff

[asealy]

Yes you can use the AA without using the features. Here are settings that need to be turned off.

 

Say "Please enter the extension number": OnOff

Say "For our dial by name directory, press [number]" (only if the dial by name number has been set): OnOff

Say "Or remain on the line for general assistance" (only if the redirect on timeout is active): OnOff

 

Once these options are sselected, I will not get a welcome greeting?

[Vodia support]

Correct you will not hear "Welcome to the Auto attendant" Providing that you have uploaded your own custom message under the IVR section, it will simply override it.

 

[asealy]

Cool, I did that yesterday and test it and the recording play fine but I set the redirect at 20 sec and the phone did not redirect, the recording was just looping over and over.

 

Here are the step I took.:

Create the auto attendant 150 and select ivr on auto attendant where I upload the recording.

I disable the feature say "please enter the extension number"and the two option below it

In my hunt group I add the Service flag account I created with the time and Night Service number 150(auto attendant)

I set the redirect to 10 sec for ext 100

[Vodia support]

Thanks

 

Can you post a screenshot of your AA setup?

 

Best regards